Jennifer Anne Fajardo
Administrative & Operations Support | Strong Communication & Writing
Taguig, Metro Manila,00
Summary
Dedicated and adaptable professional with 13–15 years of experience in ESL teaching, school administration, copywriting, technical support, and virtual assistance. Skilled in communication, content creation, organization, client-facing coordination, and administrative workflow support.
Overview
21
21
years of professional experience
Work History
ESL / Online English Teacher (Freelance)
Jigu Company, EZ English, Rarejob Philippines, KL English
01.2005 - Current
- Conducted 1,000+ online classes across grammar, conversation, business English, and IELTS prep.
- Maintained digital records of lessons and student progress in multiple platforms.
- Enhanced cross-cultural communication while managing long-term student relationships.
- Strengthened multitasking and organizational skills in a fully remote environment.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Worked with students between ages 4 and Senior students on grammar, pronunciation and sentence construction.
Copywriter
CGI Company
01.2024 - 01.2025
- Developed engaging and brand-aligned copy for Solaire Resort & Casino, producing campaign content for their Christmas promotions, featured restaurants, retail partners, and seasonal offerings.
- Wrote marketing copy for Philippine Airlines – Mabuhay Miles ad campaign, creating clear, persuasive messaging for loyalty rewards, member benefits, and promotional updates.
- Collaborated closely with creative directors and project managers to ensure consistency in tone, branding, and campaign objectives.
- Adapted content across multiple formats including social media captions, email marketing, website banners, and promotional materials.
- Ensured high-quality outputs through research, proofreading, and adherence to tight deadlines.
- Supported content planning by proposing creative angles and messaging that strengthened campaign engagement and audience appeal.
- Copywriter | CGI Company (Solaire & Philippine Airlines Projects)
- Freelance Project | 2024–2025
OIC School Directress
M.A. Montessori School, Inc.
01.2017 - 01.2025
- Directed overall school operations, ensuring smooth execution of daily administrative tasks.
- Supervised and coordinated teacher schedules, parent meetings, and school-wide events, managing 50+ appointments weekly.
- Oversaw compliance documentation and uploaded/organized permits and certificates in various portals and systems.
- Drafted and distributed professional communications for parents, staff, and external partners.
- School Administrator | 2007 – 2017
- Managed data entry and maintenance of 300+ student records (grades, attendance, compliance).
- Organized and filed sensitive academic and government documents with accuracy and timeliness.
- Coordinated with parents, teachers, and external offices for scheduling and follow-ups.
- Introduced filing and scheduling systems that improved workflow efficiency by 20%.
- Ensured compliance with Philippine Data Privacy Act in handling and safeguarding student and school records.
- Developed and implemented educational programs that enhanced student engagement and learning outcomes across all grade levels.
- Led a team of educators to foster a collaborative environment that supported professional growth and improved teaching strategies.
- Streamlined administrative processes, resulting in increased operational efficiency and reduced paperwork for staff and parents.
- Coordinated community outreach initiatives, strengthening relationships with parents and local organizations to support student development.
- Mentored new teachers, providing guidance and resources that improved instructional methods and classroom management skills.
- Oversaw budget planning and resource allocation, ensuring financial sustainability while maximizing educational opportunities for students.
- Facilitated professional development workshops that equipped educators with innovative teaching techniques and technology integration strategies.
Technical Support Representative
E-PLDT Ventus
01.2006 - 01.2007
- Provided customer service and technical troubleshooting to international clients.
- Awarded 100% customer satisfaction and first-call resolution (Sept 2006).
- Resolved complex technical issues for customers, enhancing system reliability and improving user satisfaction across various platforms.
- Provided comprehensive product support through troubleshooting and guidance, ensuring optimal performance and user experience for clients.
- Documented and tracked customer interactions in the CRM system, improving support team efficiency and streamlining communication.
- Collaborated with cross-functional teams to identify recurring issues, driving process improvements and reducing support escalations.
Education
Post-Baccalaureate Diploma - Certificate in Teaching
University of Makati
Makati City, Metro Manila, Philippines 04.2001 -
Bachelor of Arts - Mass Communication
Adamson University
Manila City 04.2001 -
Skills
Virtual Assistance & Admin Support
Copywriting Experience
Created marketing content for CGI Company clients such as Philippine Airlines and Solaire. Developed clear, engaging copy for Mabuhay Miles communications and produced promotional write-ups for Christmas offers across featured restaurants and shops.
ESL Teaching Experience
Over 13 years of ESL teaching experience supporting foreign and Filipino learners. Specializes in improving communication skills, fluency, and clarity through personalized lessons and structured learning plans.
Technical Support Background
Provided technical assistance for online platforms, student portals, and digital learning tools. Experienced in guiding users through troubleshooting steps, platform issues, device setup, and account concerns.
Why You Should Hire Me
I bring strong communication skills, excellent attention to detail, and a proactive approach to supporting daily operations. I adapt quickly, learn fast, and consistently maintain accuracy and professionalism in all tasks.
Timeline
Copywriter
CGI Company
01.2024 - 01.2025
OIC School Directress
M.A. Montessori School, Inc.
01.2017 - 01.2025
Technical Support Representative
E-PLDT Ventus
01.2006 - 01.2007
ESL / Online English Teacher (Freelance)
Jigu Company, EZ English, Rarejob Philippines, KL English
01.2005 - Current
Post-Baccalaureate Diploma - Certificate in Teaching
University of Makati
04.2001 -
Bachelor of Arts - Mass Communication
Adamson University
04.2001 -