Jennifer Anne Fajardo

Detail-oriented Operational Assistant / Virtual Assistant with 13+ years of experience supporting administrative operations, data management, client communication, and compliance-driven workflows. Proven ability to maintain accurate records, support revenue-related processes, manage databases, and coordinate follow-ups in fast-paced environments. Highly reliable, process-focused, and comfortable working directly with business owners in remote, results-driven settings.

Key Accounts: Mabuhay Miles (Philippine Airlines), Solaire Resort & Casino

• Developed and edited professional, brand-aligned copy for customer-facing and internal communications.
• Ensured clarity, accuracy, and compliance with brand and stakeholder requirements.
• Worked within structured approval workflows and tight deadlines.
• Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
• Researched industry trends and customer preferences to inform copywriting efforts.

I bring strong communication skills, excellent attention to detail, and a proactive approach to supporting daily operations. I adapt quickly, learn fast, and consistently maintain accuracy and professionalism in all tasks.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.

• Led documentation, compliance coordination, and audit preparation resulting in successful PEAC Certification and Recertification with zero major findings.
• Established structured policies and operational guidelines aligned with government and regulatory standards.
• Strengthened institutional credibility through consistent compliance and partnership with government education programs.

• Designed and implemented employee incentive and retention policies to promote loyalty, performance, and long-term engagement.
• Introduced performance-based incentives and additional staff privileges, including birthday incentives and recognition programs.
• Developed clear career pathways and professional growth plans for teaching and non-teaching staff.
• Enrolled qualified teachers in the TSS (Teacher Salary Subsidy) Program, enabling them to receive additional government income while improving staff retention and morale.
• Supported continuous upskilling initiatives that enhanced teaching quality while also contributing to institutional growth.
• Improved employee satisfaction and retention through transparent policies and structured support systems.

• Expanded student access to education through the ESC Tuition Subsidy Program, reducing financial barriers for families.
• Implemented free subject intervention programs for struggling students, improving academic performance and retention.
• Introduced structured student support systems focused on academic, behavioral, and emotional development.
• Established student leadership and government programs to develop confidence, responsibility, and leadership skills.
• Enhanced student engagement through curriculum enrichment, electives, and immersion activities.
• Improved overall student outcomes by aligning academic support programs with individual learning needs.
• Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
• Student Motivation - Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.