Jennifer Tueres
Taguig
Summary
Motivated and hardworking individual seeking a Factory Worker position where I can apply my strong work ethic, adaptability, and willingness to learn. Bringing a diverse background in various job roles that developed skills in teamwork, reliability, and attention to detail, I am eager to contribute effectively to a fast-paced manufacturing environment.
Overview
23
23
years of professional experience
Work History
Team Leader/Operations Supervisor
Arbcentrix Corp
Taguig, Metro Manila, Philippines
05.2025 - Current
- Supervise and lead a team of associates handling customer order entry and invoice retrieval processes for a BPO client, ensuring adherence to SLAs and quality standards.
- Monitor daily operations, delegate tasks, and set performance targets to ensure timely and accurate order processing and invoice management.
- Conduct regular performance reviews, coaching sessions, and quality audits to maintain high standards and support team development.
- Serve as the primary point of contact for client communications, addressing escalations, attending calibration meetings, and aligning on process updates.
- Ensure compliance with client-specific guidelines and data privacy regulations through regular process reviews and audits.
- Create and maintain standard operating procedures (SOPs) for all process workflows to ensure consistency and continuity.
- Prepare and analyze operational reports to track KPIs, identify trends, and recommend process improvements.
Customer Service Representative
TELUS International Philippines
Taguig, Metro Manila, Philippines
01.2020 - 11.2024
- Handled inbound and outbound customer interactions to provide support, resolve concerns, and recommend upgrades or new lines of service based on customer needs.
- Successfully upsold products and services, consistently meeting or exceeding monthly sales targets and contributing to overall revenue growth.
- Managed customer retention by addressing service issues, offering tailored solutions, and negotiating account options to prevent cancellations.
- Maintained in-depth knowledge of products, services, pricing, and promotions to confidently guide customer decisions.
- Documented customer interactions accurately in CRM systems and ensured follow-through on commitments for excellent service delivery.
House Helper
Mrs. Maribeth De Montaigne
Ortigas, Metro Manila Philippines
11.2006 - 08.2008
- Performed general household cleaning, including sweeping, mopping, dusting, and vacuuming, ensuring a clean and organized living environment.
- Cleaned and sanitized bathrooms, kitchens, bedrooms, and shared living spaces to maintain hygiene and comfort.
- Managed laundry tasks such as washing, drying, folding, and ironing clothes and linens; organized wardrobes and storage areas.
- Assisted with cooking and meal preparation as required, and maintained kitchen cleanliness by washing dishes and wiping down surfaces..
- Maintained a high level of trust, responsibility, and respect for household privacy and personal belongings.
Gardener and Harvester/Daycare Owner/Operator
Owned And Operated
Negros Oriental, Philippines
10.2003 - 04.2006
- Owned and managed a 200-square-meter garden, overseeing all aspects of planting, maintenance, and harvesting of fruits, vegetables, and ornamental plants.
- Performed daily gardening tasks including watering, pruning, fertilizing, weeding, and pest control to ensure healthy plant growth and maximize yield.
- Planned and executed seasonal planting schedules tailored to optimize crop production and garden aesthetics.
- Conducted manual harvesting of mature crops, ensuring timely collection to maintain freshness and quality.
- Maintained soil health through composting, mulching, and organic soil treatments to support sustainable gardening practices.
- Operated and cared for all gardening tools and equipment, ensuring safety and efficiency.
- Managed garden waste by collecting, composting, and disposing of organic materials responsibly.
- Monitored plant health and applied organic or chemical treatments to prevent pests and diseases, safeguarding crop viability.
- Organized and maintained garden layout, pathways, and irrigation to optimize space and water usage.
Store Attendant, BJ Wholesale and Retail Store
Ofelia Pinig
Bacoor, Province Of Cavite, Philippines
06.2002 - 07.2003
- Assisted customers with locating products, answering inquiries, and ensuring a welcoming shopping environment.
- Managed inventory by receiving deliveries, stocking shelves, and conducting regular inventory checks.
- Maintained cleanliness and organization of the store floor, stockroom, and displays to ensure a tidy and safe environment.
- Supported sales operations through labeling, pricing, and restocking merchandise during peak hours and promotions.
- Adhered to safety protocols and company policies to prevent loss and ensure compliance with store standards..
Education
Bachelor of Secondary Education - Education
Negros Oriental State University
06-2014
High School Diploma -
Maria Macahig National High School
03-2002
Skills
- Strong work ethic with proven reliability and commitment to task completion
- Adaptable and quick learner, able to adjust to new processes and environments
- Team player experienced in collaborating effectively with colleagues
- Keen attention to detail ensuring accuracy and quality in all tasks
- Good physical stamina capable of standing and performing manual tasks for extended periods
- Effective time management skills, able to prioritize and meet deadlines
- Basic mechanical aptitude comfortable with tools and machinery operation after training
- Safety-conscious, consistently following workplace protocols to maintain a hazard-free environment
- Clear communication skills for understanding instructions and coordinating with team members
- Strong problem-solving abilities to identify and resolve issues efficiently
Timeline
Team Leader/Operations Supervisor
Arbcentrix Corp
05.2025 - Current
Customer Service Representative
TELUS International Philippines
01.2020 - 11.2024
House Helper
Mrs. Maribeth De Montaigne
11.2006 - 08.2008
Gardener and Harvester/Daycare Owner/Operator
Owned And Operated
10.2003 - 04.2006
Store Attendant, BJ Wholesale and Retail Store
Ofelia Pinig
06.2002 - 07.2003
High School Diploma -
Maria Macahig National High School
Bachelor of Secondary Education - Education
Negros Oriental State University