Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennifer Tueres

Jennifer Tueres

Taguig

Summary

Motivated and hardworking individual seeking a Factory Worker position where I can apply my strong work ethic, adaptability, and willingness to learn. Bringing a diverse background in various job roles that developed skills in teamwork, reliability, and attention to detail, I am eager to contribute effectively to a fast-paced manufacturing environment.

Overview

23
23
years of professional experience

Work History

Team Leader/Operations Supervisor

Arbcentrix Corp
05.2025 - Current
  • Supervise and lead a team of associates handling customer order entry and invoice retrieval processes for a BPO client, ensuring adherence to SLAs and quality standards.
  • Monitor daily operations, delegate tasks, and set performance targets to ensure timely and accurate order processing and invoice management.
  • Conduct regular performance reviews, coaching sessions, and quality audits to maintain high standards and support team development.
  • Serve as the primary point of contact for client communications, addressing escalations, attending calibration meetings, and aligning on process updates.
  • Ensure compliance with client-specific guidelines and data privacy regulations through regular process reviews and audits.
  • Create and maintain standard operating procedures (SOPs) for all process workflows to ensure consistency and continuity.
  • Prepare and analyze operational reports to track KPIs, identify trends, and recommend process improvements.

Customer Service Representative

TELUS International Philippines
01.2020 - 11.2024
  • Handled inbound and outbound customer interactions to provide support, resolve concerns, and recommend upgrades or new lines of service based on customer needs.
  • Successfully upsold products and services, consistently meeting or exceeding monthly sales targets and contributing to overall revenue growth.
  • Managed customer retention by addressing service issues, offering tailored solutions, and negotiating account options to prevent cancellations.
  • Maintained in-depth knowledge of products, services, pricing, and promotions to confidently guide customer decisions.
  • Documented customer interactions accurately in CRM systems and ensured follow-through on commitments for excellent service delivery.

House Helper

Mrs. Maribeth De Montaigne
11.2006 - 08.2008
  • Performed general household cleaning, including sweeping, mopping, dusting, and vacuuming, ensuring a clean and organized living environment.
  • Cleaned and sanitized bathrooms, kitchens, bedrooms, and shared living spaces to maintain hygiene and comfort.
  • Managed laundry tasks such as washing, drying, folding, and ironing clothes and linens; organized wardrobes and storage areas.
  • Assisted with cooking and meal preparation as required, and maintained kitchen cleanliness by washing dishes and wiping down surfaces..
  • Maintained a high level of trust, responsibility, and respect for household privacy and personal belongings.

Gardener and Harvester/Daycare Owner/Operator

Owned And Operated
10.2003 - 04.2006
  • Owned and managed a 200-square-meter garden, overseeing all aspects of planting, maintenance, and harvesting of fruits, vegetables, and ornamental plants.
  • Performed daily gardening tasks including watering, pruning, fertilizing, weeding, and pest control to ensure healthy plant growth and maximize yield.
  • Planned and executed seasonal planting schedules tailored to optimize crop production and garden aesthetics.
  • Conducted manual harvesting of mature crops, ensuring timely collection to maintain freshness and quality.
  • Maintained soil health through composting, mulching, and organic soil treatments to support sustainable gardening practices.
  • Operated and cared for all gardening tools and equipment, ensuring safety and efficiency.
  • Managed garden waste by collecting, composting, and disposing of organic materials responsibly.
  • Monitored plant health and applied organic or chemical treatments to prevent pests and diseases, safeguarding crop viability.
  • Organized and maintained garden layout, pathways, and irrigation to optimize space and water usage.

Store Attendant, BJ Wholesale and Retail Store

Ofelia Pinig
06.2002 - 07.2003
  • Assisted customers with locating products, answering inquiries, and ensuring a welcoming shopping environment.
  • Managed inventory by receiving deliveries, stocking shelves, and conducting regular inventory checks.
  • Maintained cleanliness and organization of the store floor, stockroom, and displays to ensure a tidy and safe environment.
  • Supported sales operations through labeling, pricing, and restocking merchandise during peak hours and promotions.
  • Adhered to safety protocols and company policies to prevent loss and ensure compliance with store standards..

Education

Bachelor of Secondary Education - Education

Negros Oriental State University
06-2014

High School Diploma -

Maria Macahig National High School
03-2002

Skills

  • Strong work ethic with proven reliability and commitment to task completion
  • Adaptable and quick learner, able to adjust to new processes and environments
  • Team player experienced in collaborating effectively with colleagues
  • Keen attention to detail ensuring accuracy and quality in all tasks
  • Good physical stamina capable of standing and performing manual tasks for extended periods
  • Effective time management skills, able to prioritize and meet deadlines
  • Basic mechanical aptitude comfortable with tools and machinery operation after training
  • Safety-conscious, consistently following workplace protocols to maintain a hazard-free environment
  • Clear communication skills for understanding instructions and coordinating with team members
  • Strong problem-solving abilities to identify and resolve issues efficiently

Timeline

Team Leader/Operations Supervisor

Arbcentrix Corp
05.2025 - Current

Customer Service Representative

TELUS International Philippines
01.2020 - 11.2024

House Helper

Mrs. Maribeth De Montaigne
11.2006 - 08.2008

Gardener and Harvester/Daycare Owner/Operator

Owned And Operated
10.2003 - 04.2006

Store Attendant, BJ Wholesale and Retail Store

Ofelia Pinig
06.2002 - 07.2003

High School Diploma -

Maria Macahig National High School

Bachelor of Secondary Education - Education

Negros Oriental State University

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