JENNIFER SANTIAGO
PRODUCTION COORDINATOR
CITY OF VALENZUELA
Summary
Team-oriented Production Coordinator with experience in production planning, scheduling, and staff communication. Prepared for production tasks by analyzing work order information, monitoring current inventory stock, and scheduling production activities in accordance with project scope. Personable communicator who focuses on efficiently dealing with people of varied personality kinds.
Perceptive Production Coordinator with five years of experience coordinating, preparing and scheduling production. Diligent in gathering necessary materials and requesting additional materials to prepare for projects. Driven to maintain production schedules and deliver quality products. Motivated to adhere to OSHA protocols and standard safety procedures to prevent workplace injuries or accidents.
Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Production Coordinator
GMA NETWORK INC
QUEZON CITY
04.2018 - Current
- Created and maintained schedules and provided internal support for production teams.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Communicated scheduling with almost a hundred employees to promote on-time airing of programs.
- Coordinated with production team to support productivity targets and deadline management.
- Created and maintained detailed reports and schedules of all production tasks.
- Developed and maintained efficient production processes and procedures.
- Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in Zoom meetings.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
Video Production Specialist
GMA NETWORK INC
QUEZON CITY
11.2016 - 03.2018
- Managed video shoots, set teams and performers while creating work schedules and operating production equipment.
- Oversaw day-to-day operations for production company specializing in creating videos for commercials and special events.
- Monitored industry trends to stay informed of innovative technology, production equipment and editing software.
- Worked with production staff to produce various types of videos.
- Obtained, set up and loaded videotapes for scheduled broadcasts.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
- Managed compression, digitization and storage of audio and video data.
- Coordinated with clients to define project specifications, vision, scope and budget.
- Negotiated contracts and rates to save company money.
- Assisted clients and creative teams in script writing and set design.
- Interfaced with clients to define project scopes of work, budgets, creative vision and deliverable schedules.
- Developed ideas, produced and edited vast types of projects for various media and platforms.
Technical Support Representative
AMAZON
03.2010 - 11.2011
- Managed high levels of call flow and responded to various technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone.
- Researched and identified solutions to technical problems.
Customer Service Representative
AMAZON
01.2010 - 11.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
Technical Support Specialist
X-BOX, MICROSOFT
11.2007 - 10.2009
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Recorded and maintained relevant notes for each client and work order.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Arts - Communications
UNIVERSITY OF THE EAST CALOOCAN
CALOOCAN CITY, PHILIPPINES 06.2011 - 04.2015
Skills
Proficient in Microsoft Office
Schedule Coordination
Materials management
Project Management
Search Engine Optimization
Report writing and documentation
Google Workspace
Training and Development
Dependable and Responsible
Management information systems
Purchasing and procurement
Logistics Management
Certification
CM - Certified Manager Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Production Coordinator
GMA NETWORK INC
04.2018 - Current
Video Production Specialist
GMA NETWORK INC
11.2016 - 03.2018
Bachelor of Arts - Communications
UNIVERSITY OF THE EAST CALOOCAN
06.2011 - 04.2015
Technical Support Representative
AMAZON
03.2010 - 11.2011
Customer Service Representative
AMAZON
01.2010 - 11.2011
Technical Support Specialist
X-BOX, MICROSOFT
11.2007 - 10.2009