JENNIFER SAN DIEGO
Paranaque City
Summary
Collaborative and motivated leader with 17 years of career experience in talent acquisition from kinds of businesses. Healthcare, Travel and Sales, Business Process Management. A leader with proven expertise in planning and coordinating talent acquisition and development strategies. Skilled in team and stakeholder management. Expert from sourcing to onboarding top-quality candidates.
Overview
18
18
years of professional experience
Work History
Clinical Hiring Talent Acquisition Assistant Manager / Clinical Sourcing Lead /Senior Recruitment Analyst
Optum Global Solutions (United Health Group)
One Ayala, Makati City
05.2021 - Current
- Leading and managing a team of senior recruiters specializing in Clinical hiring (USRNs, PHRNs, Licensed Medical Coders, Licensed Pharmacists and Licensed Psychologists)
- Spearheads action planning and conducts coaching to team for their AFI's and professional development and growth
- Collaborates with stakeholders to meet hiring demand of all clinical hiring demands in Manila
- Led and spearheaded Proactive Sourcing team to target and market USRNs and other niche clinical roles
- Collaborated with the other sourcing channels
- Started with Project Management on the first few months with the company.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
Senior Recruiter (Individual Contributor)
Vistaprint Manila (Cimpress Philippines Inc.)
Le Grand Ave, McKinley West, Taguig City
05.2017 - 05.2020
- End to End Recruitment Hiring Process to Graphic Artists, CARE Specialists and all Corporate roles needed by the company (Sourcing to Onboarding)
- Managed to connect to stakeholders in Spain, Jamaica and India
- Facilitated identification of candidates for special projects, vacant posts or short term assignments through development and maintenance of online applicant database
- Enhanced Recruitment hiring policy both Internal and External
- POC for the CARE Design Operations Hiring
- Collaborated with Operations and all other Departments
- Responsible for Sourcing channels (Internals, Social Media, Job Sites, Head Hunters).
Senior Recruitment Lead
VXi Global Solutions
5 ECOM Mall of Asia, Pasay City
03.2016 - 04.2016
- Led and promoted teamwork and cooperation to team members
- Conducted coaching to team for their AFI's and professional development and growth
- Ensured compliance of the team to standards of the company
- Developed and applied recruitment strategies for quick and appropriate candidate identification
- Coordinated and Calibrated with the Operation Managers and Team Leaders of different accounts in Pasay site to establish fast progress in identifying accurate candidates.
Recruitment and HR Executive (Contractual)
Quest Highlands Inc. Flight Centre Business Travel Singapore
Makati City
08.2015 - 02.2016
- Developed recruitment process for Flight Centre in Manila
- In charge in overall hiring for travel consultants, Auditors and other corporate positions
- End to end recruitment hiring process
- Sourced candidates from different medias
- Developed and calibrated HR policies with the existing COC in FC Singapore
- Performed Induction and on-boarding of new hires
- Kept a track of the attendance of the employees.
Recruitment Officer
Convergys Philippines (formerly known as Stream Global Services and eTelecare Global Solutions)
Northgate Cyberzone Alabang, Muntinlupa City
03.2007 - 02.2015
- Recruiting Team Officer in charge
- Handled the team and ensured its entire productivity in the absence of the Manager
- Team Management
- Account Management
- Handled Customer Service, Technical and Sales - Outbound and Inbound Accounts
- Ensured the satisfaction of clients (i.e
- Quality of Agents, Attrition, Internal transfers)
- Ensured that target is met for a certain hiring demand
- Effective Communication between Business Directors, Operation Mangers, Shift Officer-In-Charge regarding concerns
- In charge of End of Day Reports to be sent to clients and upper management for the site recruitment operations
- POC for Pre-employment Trainings (Technical and Language)
- POC for Declined candidates
- POC for Pre-Employment Requirements and Medical Exams
- Handled Head Hunters.
Private English Tutor for Koreans
Sta. Rosa Estates, Sta. Rosa Laguna
10.2006 - 12.2006
Process Associate (Customer Service) - US account
HSBC - HDPP Electronic Processing Inc.
Northgate Cyberzone, Alabang, Muntinlupa City
12.2005 - 05.2006
- Processed calls from customers in the US regarding different credit card issues
- Performed upselling to customers who need extra services.
Education
Bachelor of Science in Psychology major in English specialized in Guidance and Counseling -
Philippine Normal University
10.2005
Skills
- Has strong interaction skills
- Team Management
- Able to handle challenges
- Can easily adapt to changes
- Recruitment and hiring
- Employee engagement
- Employee Development
References
Character references available upon request
Timeline
Clinical Hiring Talent Acquisition Assistant Manager / Clinical Sourcing Lead /Senior Recruitment Analyst
Optum Global Solutions (United Health Group)
05.2021 - Current
Senior Recruiter (Individual Contributor)
Vistaprint Manila (Cimpress Philippines Inc.)
05.2017 - 05.2020
Senior Recruitment Lead
VXi Global Solutions
03.2016 - 04.2016
Recruitment and HR Executive (Contractual)
Quest Highlands Inc. Flight Centre Business Travel Singapore
08.2015 - 02.2016
Recruitment Officer
Convergys Philippines (formerly known as Stream Global Services and eTelecare Global Solutions)
03.2007 - 02.2015
Private English Tutor for Koreans
10.2006 - 12.2006
Process Associate (Customer Service) - US account
HSBC - HDPP Electronic Processing Inc.
12.2005 - 05.2006
Bachelor of Science in Psychology major in English specialized in Guidance and Counseling -
Philippine Normal University
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