Jennifer Rodelas
Customer Service Representative
Lipa City, Province Of Batangas,BTG
Summary
Dynamic customer service professional with a proven track record at Vertex Global Solutions, excelling in guest relations and conflict resolution. Recognized for enhancing customer satisfaction and maintaining high service standards. Skilled in dining area maintenance and menu recommendations, demonstrating strong multitasking abilities and attention to detail in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
INT Manpower Services
2026 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Waitress/Kitchen Helper
INT Manpower Services
11.2023 - 02.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Customer Service Representative
Vertex Global Solutions
11.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Casher/ Billing
Red Anchor Restaurant
02.2021 - 09.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Factory Production Worker
Kinpo Electronics
07.2019 - 02.2020
- Inspected final products to assess compliance with quality standards and established tolerances.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Performed preventive maintenance on machines and equipment, prolonging their lifespan and minimizing downtime.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
Factory Production Worker
Furukawa Electronics Company
03.2018 - 11.2018
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Carefully packaged finished products and prepared for shipment.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Education
College Undergraduate - Aircraft Maintenance Technology (BSAMT)
Philippine State College of Aeronautics
Lipa City, Province Of Batangas, Philippines 04.2001 -
Senior High School (K-12) - Accountancy, Business And Management
St. Augustine School of Nursing
Lipa City, Province Of Batangas, Philippines 04.2001 -
Skills
Customer service
Timeline
Waitress/Kitchen Helper
INT Manpower Services
11.2023 - 02.2025
Customer Service Representative
Vertex Global Solutions
11.2021 - 01.2023
Casher/ Billing
Red Anchor Restaurant
02.2021 - 09.2021
Factory Production Worker
Kinpo Electronics
07.2019 - 02.2020
Factory Production Worker
Furukawa Electronics Company
03.2018 - 11.2018
College Undergraduate - Aircraft Maintenance Technology (BSAMT)
Philippine State College of Aeronautics
04.2001 -
Senior High School (K-12) - Accountancy, Business And Management
St. Augustine School of Nursing
04.2001 -
Customer Service Representative
INT Manpower Services
2026 - Current