JENNIFER RIZADA GALVEZ II
General Santos City
Summary
Dedicated professional with experience in administrative support, digital marketing, and customer service. Proficient in managing schedules, addressing customer needs, and ensuring smooth daily operations. Well-organized and adaptable, committed to delivering exceptional support while pursuing continuous improvement.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Customer Support Specialist
TEEM
04.2022 - 08.2026
- Managed customer inquiries and provided timely support, enhancing client satisfaction and retention.
- Utilized CRM tools and communication platforms to streamline client interactions and improve response efficiency.
- Coordinated with internal teams to resolve customer issues, demonstrating problem-solving and collaborative skills.
- Maintained detailed records of customer interactions to support quality assurance and service improvement.
- Supported training and onboarding of new team members, fostering a collaborative work environment.
- Monitored support metrics to identify process improvement opportunities, contributing to service excellence.
- Verified insurance coverage and eligibility.
Content Creator
TD Media LLC
06.2020 - 11.2021
- Developed engaging digital content aligned with marketing strategies, increasing audience engagement.
- Managed social media accounts and analyzed performance metrics to optimize content reach.
- Collaborated with design teams to produce visual content supporting brand awareness.
- Scheduled and coordinated content publishing, ensuring consistency and adherence to deadlines.
- Conducted market research to identify trending topics and audience preferences.
- Supported campaign planning and execution, contributing to brand growth.
Secretary
Riavin People Petroleum Corp.
06.2018 - 01.2019
- Provided administrative support, including scheduling, filing, and correspondence management.
- Prepared reports and documents to facilitate office operations.
- Coordinated meetings and appointments, ensuring a smooth workflow.
- Handled client inquiries and maintained professional communication.
On-The-Job Trainee
OMAG- Alabel, Sarangani Province
06.2017 - 07.2017
Education
BS - Agricultural Business Management
Mindanao State University
General Santos City01.2019
Highschool -
General Santos City National
General Santos City01.2013
School -
Fatima Central Elementary
General Santos City01.2009
Skills
- MS Office
- G-Docs
- Spreadsheet
- Canva
- Aloware
- ScheduleOne
- Ascend
- Dentrix
- Office Mate
- Weave
- Hushmail
- Eyefinity
- CRM software utilization
- Administrative support
- Customer Service
- Data Entry
- Email management
- Complaint handling
- CRM
- Active listening
- Written and verbal communication skills
- Zendesk
- Call centre experience
- Customer needs analysis
Custom Section
Licensure Examination for Agriculturists, 2019-11-01
Personal Information
- Age: 29
- Height: 5'4
- Weight: 50 kg
Languages
English
Upper Intermediate
B2
Certification
- HIPAA Training Class
Timeline
Customer Support Specialist
TEEM
04.2022 - 08.2026
Content Creator
TD Media LLC
06.2020 - 11.2021
Secretary
Riavin People Petroleum Corp.
06.2018 - 01.2019
On-The-Job Trainee
OMAG- Alabel, Sarangani Province
06.2017 - 07.2017
BS - Agricultural Business Management
Mindanao State University
Highschool -
General Santos City National
School -
Fatima Central Elementary