Jennifer Regalario
558 Purok 1 Villa Beatriz Old Balara Quezon City
Summary
Accomplished professional with extensive experience in logistics coordination, customer service, and restaurant management. Proven track record as a Staff Sergeant in the Philippine Air Force, excelling in logistics, training, and administrative duties. Demonstrated expertise as a Customer Virtual Assistant at PSP Angels, delivering exceptional customer service and executive support. Skilled in managing restaurant operations with roles at P & O CRUISES Magsaysay Maritime Corp., Max's Restaurant, and Shangri La Finest Chinese Cuisine. Core competencies include performance evaluation, staff coaching, shift scheduling, food safety compliance, and point of sale operation. Seeking a dynamic role to leverage diverse skill set for enhanced organizational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Staff Sergeant
Philippine Air Force (Reserve)
02.2022 - Current
- Coordinated logistics for field exercises, ensuring timely arrival of equipment and provisions.
- Delivered comprehensive training on weapon handling and maintenance, significantly reducing equipment malfunctions.
- Oversaw administrative duties, including personnel records and leave schedules, improving organizational efficiency.
- Evaluated personnel against standards and corrected critical errors through disciplinary measures and training initiatives.
- Organized shifts to manage schedules and designate specific assignments to police officers.
- Conducted risk assessments for field operations to minimize potential hazards and maintain safety standards.
Food and Beverage Services NCII
MICHA(Magsaysay Center for Hospitality)
12.2020 - 06.2021
- Basic Competencies
- Common Competencies
- Core Competencies
Customer Service Representative
VXI Global Solution (BPO)
03.2018 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Specialist
WNS Global Services (BPO)
05.2017 - 10.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Asst Branch Manager/Customer Service Supervisor
Max's Restaurant Group Of Companies
08.2012 - 03.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
Asst Restaurant Manager/ Headwaitress/Hostess/Waitress Supervisor
P&o Cruises Uk Magsaysay Maritime Corp.
10.2007 - 06.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Asst Manager in Dimsum
Shangri-La Finest Chinese Cuisine
05.2005 - 09.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist/Waitress Supervisor
Century Park Hotel
11.2003 - 06.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Education
Bachelor of Science - BS Hotel And Restaurant Management
Our Lady Of Fatima University
Hilltop Mansion Lagro Q.C.01-2003
Quezon City High School
Skills
- Radio operation
- Performance evaluation
- Customer Service
- Point of sale operation
- Michelin-starred restaurant operations
- Wine tasting notes knowledge
- Food safety compliance
- Staff coaching
- Shift scheduling
- Customer relationships
- Strong teamwork
Timeline
Staff Sergeant
Philippine Air Force (Reserve)
02.2022 - Current
Food and Beverage Services NCII
MICHA(Magsaysay Center for Hospitality)
12.2020 - 06.2021
Customer Service Representative
VXI Global Solution (BPO)
03.2018 - 09.2018
Customer Support Specialist
WNS Global Services (BPO)
05.2017 - 10.2017
Asst Branch Manager/Customer Service Supervisor
Max's Restaurant Group Of Companies
08.2012 - 03.2014
Asst Restaurant Manager/ Headwaitress/Hostess/Waitress Supervisor
P&o Cruises Uk Magsaysay Maritime Corp.
10.2007 - 06.2012
Asst Manager in Dimsum
Shangri-La Finest Chinese Cuisine
05.2005 - 09.2006
Receptionist/Waitress Supervisor
Century Park Hotel
11.2003 - 06.2005
Quezon City High School
Bachelor of Science - BS Hotel And Restaurant Management
Our Lady Of Fatima University
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