Jennifer Nicole B. Lara
Pasig City
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Warehouse supervisor
Advance Business Concept Inc.
12.2010 - 12.2011
- Handles the petty cash of the whole office
- Reports the sales to the general Manager at the end of the day.
- Supervises the satellite office
- Handles the whole team
- Does the inventory.
- Does the payroll.
Foodstore Cashier/ Supervisor
CDO Foodsphere Inc
02.2010 - 12.2011
- Handled the petty cash of the whole outlet
- Reports the sales to the general Manager at the end of the day.
- Oversees the whole outlet
- Does the inventory.
- Does the cashiering.
HR Assistant
Maris Pure Corp
05.2025 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Customer Care Representative
24/7ai
07.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Viewer's Experience Advocate
Valors Global
12.2022 - 07.2023
- Answered customer inquiries
- Processed appropriate credit, refund, and/or further resolution needed based on the customers’ concern/s.
- Cancels the subscriptions if requested by customers
- Did technical support to viewers.
Support Ambassador Resolutions 2, Airbnb
Telus
05.2021 - 11.2022
- Answered customer inquiries
- Processed appropriate credit, refund, and/or further resolution needed based on the customers’ concern/s.
- Cancels the reservations if requested by customers
- Discuss payouts to the Hosts
Debt Collector Tier 2
CBE group of Companies
01.2021 - 04.2021
- Answered customer inquiries about their debts
- Did outbound calls to negotiate with customers to collect
Eastvantage Business Solutions (Enstroga)
01.2018 - 05.2020
Customer Experience Associate
Grab Phils
10.2017 - 12.2018
- Answered customer inquiries Processed refunds
- Explains how to use the application
- Help the driver and the customer in navigating the application.
Customer Service Associate
Lazada (Thailand Venture)
04.2016 - 03.2017
- Answered customer inquiries
- Processed refunds
- Explains how to use the application
- Help the customer in navigating the application.
- Tracks the orders
- Advise the availability of the item.
Customer Service Representative
Zalora Philippines
08.2015 - 01.2016
- Answered customer inquiries
- Processed refunds
- Explains how to use the application
- Help the customer in navigating the application.
- Tracks the orders
- Advise the availability of the item.
Technical Support Representative
Synnex Concentrix (Dish Account)
05.2014 - 07.2015
- Answered customer inquiries
- Helps customers set up the remote control
- Explain the bill
- Does upselling
- Do basic troubleshooting.
Support and Sales staff
Digipress Asia Inc.
11.2012 - 05.2014
- Answered customer inquiries
- Helps customers do their photobooks
- Does telemarketing
- Operates photo booths
- Coordinates with the customers regarding the layout.
Inhouse Sales Coordinator
Mirage International Inc
02.2011 - 09.2012
- Records the sales of the company for the whole day
- Reports the sales to the general Manager at the end of the day.
- Handles the petty cash of the sales coordinators.
Administrative Assistant
Advance Business Concept Inc.
06.2005 - 01.2010
- Does SOA
- Reports directly to the general Manager.
- Acts as a secretary
- Coordinates with the suppliers.
Education
Diploma - Office Skills and Management
Systems Technology Institute
Pasig City, Metro ManilaSkills
- Fluency and excellence in the command of the English language, both written and spoken
- Dependability, accountability, and integrity through all the aspects of the employment
- Advanced knowledge of Microsoft Office (Word, PowerPoint, Excel, Publisher, etc)
- Ability to work under minimal supervision
- Capable of adapting to various changes in the processes of the organization in a timely manner
- Able to efficiently accomplish all tasks given within the time frame provided
Certification
- FREELANCE ACADEMY - VIRTUAL ASSISTANT TRAINING
Timeline
HR Assistant
Maris Pure Corp
05.2025 - Current
Customer Care Representative
24/7ai
07.2023 - 10.2023
Viewer's Experience Advocate
Valors Global
12.2022 - 07.2023
Support Ambassador Resolutions 2, Airbnb
Telus
05.2021 - 11.2022
Debt Collector Tier 2
CBE group of Companies
01.2021 - 04.2021
Eastvantage Business Solutions (Enstroga)
01.2018 - 05.2020
Customer Experience Associate
Grab Phils
10.2017 - 12.2018
Customer Service Associate
Lazada (Thailand Venture)
04.2016 - 03.2017
Customer Service Representative
Zalora Philippines
08.2015 - 01.2016
Technical Support Representative
Synnex Concentrix (Dish Account)
05.2014 - 07.2015
Support and Sales staff
Digipress Asia Inc.
11.2012 - 05.2014
Inhouse Sales Coordinator
Mirage International Inc
02.2011 - 09.2012
Warehouse supervisor
Advance Business Concept Inc.
12.2010 - 12.2011
Foodstore Cashier/ Supervisor
CDO Foodsphere Inc
02.2010 - 12.2011
Administrative Assistant
Advance Business Concept Inc.
06.2005 - 01.2010
Diploma - Office Skills and Management
Systems Technology Institute
Similar Profiles
Hesham HaggagHesham Haggag
IT SPECIALIST at Business ConceptIT SPECIALIST at Business Concept
PIDIAME MIRABEL SAMUELPIDIAME MIRABEL SAMUEL
Personal Assistant at Goodnews Multi Business Concept LimitedPersonal Assistant at Goodnews Multi Business Concept Limited
Jeff SchellerJeff Scheller
Office Furnishings CAD Designer/Specifier at Concept 3 Business InteriorsOffice Furnishings CAD Designer/Specifier at Concept 3 Business Interiors
ARTHUR BAUTISTA BALUYUT JRARTHUR BAUTISTA BALUYUT JR
Compliance Officer at BDO UnibankCompliance Officer at BDO Unibank
Isagani BactadanIsagani Bactadan
Risk and Compliance Analyst at Oslon Global Support, Inc.Risk and Compliance Analyst at Oslon Global Support, Inc.