JENNIFER MAY V. ARAGON
Customer Sales Expert | Peer Advisor
Bayawan City
Summary
Experienced Peer Advisor with a strong background in sales consultation and customer engagement. Skilled in guiding clients through decision-making processes. Fostering trust and delivering tailored solutions to meet individual needs. Committed to driving sales success through strategic advisory, relationship-building and keen understanding of consumer preferences. Passionate about empowering clients while contributing to business growth.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
Work History
Customer Sales Expert and Peer Advisor - Sales Account
AT&T MOBILITY
11.2022 - 06.2025
- Product/Service Knowledge
- Customer Needs Assessment
- Communication and Presentation
- Relationship Building
- Closing Skills/Closing a Sale
- Internal Mentorship
UTILIZATION MANAGEMENT INTAKE
ANTHEM BLUE CROSS BLUE SHIELD
02.2021 - 04.2022
- Assess, identify, resolve member and provider inquiries in a timely professional manner.
- Check member's eligibility
- Check CPT codes for pre-authorization
- Transfer misrouted calls.
Medical Biller and Coder
WRS Health
05.2019 - 12.2020
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
PROVIDER SERVICE DELIVERY SPECIALIST
ANTHEM BLUE CROSS BLUE SHIELD
11.2013 - 03.2019
- Check member's eligibility and benefits.
- Transfer misrouted calls.
- Review necessary documents or process in filing an appeal.
- Resolved customer call complaints and help minimize supervisor's call request.
- Hold daily meetings to review findings of my daily audit.
- Complete daily audits on attendance, coaching, QA monitors.
Education
BS - Hotel and Restaurant Management
Negros Oriental State University
Bayawan, Sta. Catalina 01.2003 - 01.2005
Secondary Education - undefined
Saint Augustine Academy
Bayawan City, Neg. Or. 01.1998 - 01.2002
Elementary Education - undefined
Bayawan City East Elementary School
Bayawan City, Neg. Or. 01.1992 - 01.1998
Skills
Good communication skills
Computer Literate (MS Word, MS Excel, MS PowerPoint)
Can work under pressure
Flexible and adaptable in any work environment and shifting schedules
Efficient and competent in doing the tasks assigned
Responsible
Hard-working
Goal-oriented
Good team player
Data entry / Keyboarding (46 wpm)
Personal Information
- Age: 39
- Height: 157cm
- Weight: 70 kg
- Citizenship: Filipino
- Date of Birth: 05/06/86
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
Summary And Skills
- Good communication skills
- Computer Literate (MS Word, MS Excel, MS PowerPoint)
- Can work under pressure, flexible and adaptable in any work environment and shifting schedules
- Efficient and competent in doing the tasks assigned
- Responsible, hard-working and goal-oriented
- Good team player
- Data entry / Keyboarding (46 wpm)
Timeline
Customer Sales Expert and Peer Advisor - Sales Account
AT&T MOBILITY
11.2022 - 06.2025
UTILIZATION MANAGEMENT INTAKE
ANTHEM BLUE CROSS BLUE SHIELD
02.2021 - 04.2022
Medical Biller and Coder
WRS Health
05.2019 - 12.2020
PROVIDER SERVICE DELIVERY SPECIALIST
ANTHEM BLUE CROSS BLUE SHIELD
11.2013 - 03.2019
BS - Hotel and Restaurant Management
Negros Oriental State University
01.2003 - 01.2005
Secondary Education - undefined
Saint Augustine Academy
01.1998 - 01.2002
Elementary Education - undefined
Bayawan City East Elementary School
01.1992 - 01.1998