Summary
Overview
Work History
Education
Skills
Personal Information
Summary And Skills
Timeline
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JENNIFER MAY V. ARAGON

Customer Sales Expert | Peer Advisor
Bayawan City

Summary

Experienced Peer Advisor with a strong background in sales consultation and customer engagement. Skilled in guiding clients through decision-making processes. Fostering trust and delivering tailored solutions to meet individual needs. Committed to driving sales success through strategic advisory, relationship-building and keen understanding of consumer preferences. Passionate about empowering clients while contributing to business growth.

Overview

12
12
years of professional experience
12
12
years of post-secondary education

Work History

Customer Sales Expert and Peer Advisor - Sales Account

AT&T MOBILITY
11.2022 - 06.2025
  • Product/Service Knowledge
  • Customer Needs Assessment
  • Communication and Presentation
  • Relationship Building
  • Closing Skills/Closing a Sale
  • Internal Mentorship

UTILIZATION MANAGEMENT INTAKE

ANTHEM BLUE CROSS BLUE SHIELD
02.2021 - 04.2022
  • Assess, identify, resolve member and provider inquiries in a timely professional manner.
  • Check member's eligibility
  • Check CPT codes for pre-authorization
  • Transfer misrouted calls.

Medical Biller and Coder

WRS Health
05.2019 - 12.2020
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.

PROVIDER SERVICE DELIVERY SPECIALIST

ANTHEM BLUE CROSS BLUE SHIELD
11.2013 - 03.2019
  • Check member's eligibility and benefits.
  • Transfer misrouted calls.
  • Review necessary documents or process in filing an appeal.
  • Resolved customer call complaints and help minimize supervisor's call request.
  • Hold daily meetings to review findings of my daily audit.
  • Complete daily audits on attendance, coaching, QA monitors.

Education

BS - Hotel and Restaurant Management

Negros Oriental State University
Bayawan, Sta. Catalina
01.2003 - 01.2005

Secondary Education - undefined

Saint Augustine Academy
Bayawan City, Neg. Or.
01.1998 - 01.2002

Elementary Education - undefined

Bayawan City East Elementary School
Bayawan City, Neg. Or.
01.1992 - 01.1998

Skills

Good communication skills

Personal Information

  • Age: 39
  • Height: 157cm
  • Weight: 70 kg
  • Citizenship: Filipino
  • Date of Birth: 05/06/86
  • Gender: Female
  • Marital Status: Married
  • Religion: Roman Catholic

Summary And Skills

  • Good communication skills
  • Computer Literate (MS Word, MS Excel, MS PowerPoint)
  • Can work under pressure, flexible and adaptable in any work environment and shifting schedules
  • Efficient and competent in doing the tasks assigned
  • Responsible, hard-working and goal-oriented
  • Good team player
  • Data entry / Keyboarding (46 wpm)

Timeline

Customer Sales Expert and Peer Advisor - Sales Account

AT&T MOBILITY
11.2022 - 06.2025

UTILIZATION MANAGEMENT INTAKE

ANTHEM BLUE CROSS BLUE SHIELD
02.2021 - 04.2022

Medical Biller and Coder

WRS Health
05.2019 - 12.2020

PROVIDER SERVICE DELIVERY SPECIALIST

ANTHEM BLUE CROSS BLUE SHIELD
11.2013 - 03.2019

BS - Hotel and Restaurant Management

Negros Oriental State University
01.2003 - 01.2005

Secondary Education - undefined

Saint Augustine Academy
01.1998 - 01.2002

Elementary Education - undefined

Bayawan City East Elementary School
01.1992 - 01.1998

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JENNIFER MAY V. ARAGONCustomer Sales Expert | Peer Advisor