Jennifer Macasukit
CSR
Mabinay,Negros Oriental
Summary
A personable and motivated individual with over 5 years of experience as a Health Care CSR, a Product Support Specialist, and a Books Copy Editor in fast-paced, team-based environments. Driven and proven competitive at achieving established targets and team goals. Professional communicator with fluency in English. Organized and dependable candidate who is capable at managing multiple priorities with a positive attitude. Commitment and willingness to take on added responsibilities, making sure productivity and quality are attained at the end of the day.
Overview
5
5
years of professional experience
Work History
Product Support Specialist
AMERITEL
08.2022 - 02.2023
- Educate current and prospect customers about the company’s products and services.
- Assist dealers with product issues and concerns and communicate steps to resolve problems.
- Provide assistance to dealers in resetting their password on the portal.
- Communicate with field representatives and proactively help them with their concerns regarding dealer's challenges in accessing the portal.
- Compile a database of common questions or issues in order to develop FAQs or troubleshooting guides.
- Responsible in filling out Exhibit-E and W9 forms to be sent out to leads.
- Do follow-up callouts to existing and prospect leads.
- Gather list of leads
- Develop professional relationships with leads to increase loyalty, retention and rapport.
- Offer each lead top-notch, personal service to boost sales and customer satisfaction.
CSR, United Health Group | Dental
Ttec (TeleTech) - HealthCare
09.2019 - 08.2022
- Maintain patient confidentiality and strictly adhere to HIPAA regulations.
- Assist providers and/or secretaries in giving out patient's dental benefits and eligibility.
- Develop and maintain a comprehensive understanding of dental products, services, and procedures to provide excellent customer quality service.
- Manage high call volume with tact and professionalism.
- Maintain accurate and up-to-date customer records in the database.
- Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.
- Responsible in sending out faxes (i.e., patient's dental coverage and/or copies of denied claims and appeals) to providers.
- Help providers understand claims and appeals that were denied and look for best possible ways on how to get them resolved the soonest time possible.
- Accurately document and handle dental insurance claims and appeals.
- Clarify customer issues and determine root cause of problems to resolve product or service complaints.
Books Copy Editor
SPI Global
10.2017 - 10.2018
- Compile lists of common usage and style errors to reduce number of mistakes and improve consistency in style.
- Strictly follow style guidelines and manuals to encourage consistent quality of content.
- Do fact-check to ensure that all contents stated are factually correct.
- Improve a text’s readability by making sure that language, tone, and style are coherent and cohesive.
- Edit and review content for grammar, spelling and punctuation.
- Improve text formatting (e.g. use of bold and italics).
- Revise word usage and repetition, if necessary.
- Confer with the writer and ask for revisions or consult with the line editor to point out missed opportunities.
- Edit and revise wide array of content for accuracy, clarity and consistency.
Education
Bachelor of Secondary Education - Major in English
Negros Oriental State University
Siaton, 6219 Negros Oriental Philippines Secondary -
Siaton National High School
Siaton, 6219 Negros Oriental Elementary -
Felipe Tayko Memorial School
Siaton, 6219 Negros Oriental Philippines Skills
- Work Prioritization
- Customer Relationship Management
- Documentation
- Communication Skills
- Professional Phone Etiquette
- Multitasking
- Problem-solving Abilities
- Can Work Under Pressure
- Resourceful
- Can Work With Less or No Supervision
- Results-driven
- Reliability
- Computer Skills
- Time Management
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Company CultureCareer advancementHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsTimeline
Product Support Specialist
AMERITEL
08.2022 - 02.2023
CSR, United Health Group | Dental
Ttec (TeleTech) - HealthCare
09.2019 - 08.2022
Books Copy Editor
SPI Global
10.2017 - 10.2018
Bachelor of Secondary Education - Major in English
Negros Oriental State University
Secondary -
Siaton National High School
Elementary -
Felipe Tayko Memorial School
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