Jennifer Laurel
Manila
Summary
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
KMC MAG SOLUCTIONS INC | CONDUET (SPORTS BETTING ACCOUNT)
10.2023 - Current
- Assist customers on how to reset password on their sports bet account, Provide the information's about the bet settlement and bet winnings
- Provide the details of promotion offer and qualifications
- Credit bonus bet for Gesture of goodwill.
OPERATIONAL TECHNICAL REPRESENTATIVE | SALES REPRESENTATIVE
TELUS INTERNATIONAL PHILIPPINES | AOL ACCOUNT
03.2022 - 07.2023
- Assist customers on how to reset password, secure their email account if account is compromised, provide information how to identify a legitimate e-mail or a phishing e-mail
- Sell advantage plans that includes security software's premium subscriptions like Antivirus products or software that help their computer make faster.
TECHNICAL SUPPORT REPRESENTATIVE
RESULTS CX | ASSURANCE WIRELES UNDER T-MOBILE
08.2021 - 03.2022
- Assist customers on how to navigate mobile phones and tablets if the customers are having trouble on sending text messages and phone calls
- Provides free service and mobile phones.
CUSTOMER SERVICE REPRESENTATIVE AND SALES REPRESENTATIVE
CONCENTRIX | GLOBE TELECOM
04.2019 - 08.2021
- To inform the customers about the broadband plans for upgrade
- Upselling.
GAMING ASSISTANT | CASHIER
GOLD RUSH ELECTRONIC GAMING INC.
03.2015 - 03.2019
- Assist customers on how to navigate the gaming machines, gaming patterns and provide customer's needs (coffee, juice, water, food)
- Handles Microsoft office tools (excel, pdf, word) for end of day reports.
Education
Bachelor of Science in Psychology -
MAPUA INSTITUTE OF TECHNOLOGY
Manila City, NCR - National Capital Region 05.2009 - 05.2011
High School Diploma - undefined
ELPIDIO QUIRINO HIGH SCHOOL
Manila City, NCR - National Capital Region 06.2005 - 04.2009
Skills
Computer Skills (MS Word, PDF, Excel)
Knowledge in Photography
Communication Skills (Verbal and Written)
Seminarsandcertificates
- Certificate in Quality and Quantity, Dela Salle University - Techniques on research papers
- Certificate in Accreditation of PACUCOA, MAPUA - Accreditation in MAPUA Psychology
Personal Information
- Age: 32
- Date of Birth: 05/19/91
- Gender: Female
References
- Robert Kelly Segovia, Team Lead, TELUS International, 0949-397-9474
- Christian J. Nicolas, Workforce, IGT Solutions, 0936-304-2468
Timeline
CUSTOMER SERVICE REPRESENTATIVE
KMC MAG SOLUCTIONS INC | CONDUET (SPORTS BETTING ACCOUNT)
10.2023 - Current
OPERATIONAL TECHNICAL REPRESENTATIVE | SALES REPRESENTATIVE
TELUS INTERNATIONAL PHILIPPINES | AOL ACCOUNT
03.2022 - 07.2023
TECHNICAL SUPPORT REPRESENTATIVE
RESULTS CX | ASSURANCE WIRELES UNDER T-MOBILE
08.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE AND SALES REPRESENTATIVE
CONCENTRIX | GLOBE TELECOM
04.2019 - 08.2021
GAMING ASSISTANT | CASHIER
GOLD RUSH ELECTRONIC GAMING INC.
03.2015 - 03.2019
Bachelor of Science in Psychology -
MAPUA INSTITUTE OF TECHNOLOGY
05.2009 - 05.2011
High School Diploma - undefined
ELPIDIO QUIRINO HIGH SCHOOL
06.2005 - 04.2009
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