Jennifer Graciano
Subject Matter Expert
Summary
Enhanced team efficiency through process improvements and knowledge sharing. Skilled in training and adaptability, I drive customer satisfaction and foster a culture of continuous learning, ensuring teams exceed expectations.
Hardworking and passionate for every work I do. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Subject Matter Expert
Cognizant Technologies Solutions
09.2019 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Account Associate
VXI
01.2018 - 09.2019
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer telephone calls to respond to questions, provide details, and resolve concerns.
Customer Service Representative
FIS Global Solutions
03.2016 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Associate
Rustan Supercenters
01.2014 - 12.2015
- Assessed customer needs to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Headwaitress
Riozen Japanese Restaurant
06.2013 - 12.2013
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
Food Attendant
Saika Japanese Restaurant
11.2011 - 04.2013
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Delivered food to guest tables with timeliness and efficiency.
- Cleaned and maintained dining area and condiment stations.
- Assisted customers with information regarding menu offerings and nutrition information.
Food Attendant
Urameshiya Japanese Restaurant
09.2009 - 01.2011
- Managed inventory levels to maintain adequate stock of ingredients and supplies for uninterrupted service during peak hours.
- Collaborated with kitchen staff to ensure accurate order.
- Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
Education
No Degree - Hotel And Retaurant Management
Dumalag Vocational School
Dumalag, Capiz 04.2001 -
Skills
Training and mentoring
Strategic thinking
Creative solutions
Adaptability and flexibility
Time management
Multitasking Abilities
Enthusiastic to gain new experience and easily cope with changes
Timeline
Subject Matter Expert
Cognizant Technologies Solutions
09.2019 - Current
Account Associate
VXI
01.2018 - 09.2019
Customer Service Representative
FIS Global Solutions
03.2016 - 01.2018
Sales Associate
Rustan Supercenters
01.2014 - 12.2015
Headwaitress
Riozen Japanese Restaurant
06.2013 - 12.2013
Food Attendant
Saika Japanese Restaurant
11.2011 - 04.2013
Food Attendant
Urameshiya Japanese Restaurant
09.2009 - 01.2011
No Degree - Hotel And Retaurant Management
Dumalag Vocational School
04.2001 -