Jennifer Gallanosa
Small Business Owner
Angono, Province of Rizal
Summary
Experienced with maintaining high standards of cleanliness and organization in guest rooms. Utilizes effective time management and attention to detail to ensure guest satisfaction. Track record of reliable teamwork and flexibility in meeting dynamic needs.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Housekeeping Room Attendant
Island Cove
02.2025 - 03.2025
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Production Operator
Eds Manufactoring Inc. (yazaki)
09.2023 - 03.2024
- Inspected final products for defects and flaws using proper QA procedures.
- Used equipment properly to avoid workplace hazards or injuries.
- Set up and adjusted machines for day-to-day operations.
- Handled raw materials efficiently, minimizing waste during the production process.
- Participated in training sessions to enhance skills and knowledge.
Cashier
Tapaking
04.2008 - 06.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Service Crew
Burger Machine
07.2005 - 07.2006
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Education
High School Diploma -
04.2001 -
Skills
Vacuuming and sweeping
Guest relations
Window cleaning
Dusting furniture
Ordering cleaning supplies
Customer service
Customer service-focused
Folding clean laundry
Supply inventory management
Daily room inspections
Housekeeping
Multitasking
Excellent communication
Organizational skills
Teamwork and collaboration
Multitasking and prioritizing
Certification
Certified [apprenticeship], [eds manufactoring inc.] - [Timeframe]
Timeline
Housekeeping Room Attendant - Island Cove
02.2025 - 03.2025
Production Operator - Eds Manufactoring Inc. (yazaki)
09.2023 - 03.2024
Certified [apprenticeship], [eds manufactoring inc.] - [Timeframe]
03-2023
Cashier - Tapaking
04.2008 - 06.2011
Service Crew - Burger Machine
07.2005 - 07.2006
Casiguran Vocational High School - High School Diploma,
04.2001 -