Summary
Work History
Education
Timeline
Skills
Custom
Custom
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JENNIFER DIZON

JENNIFER DIZON

Quezon City

Summary

To utilize my academic and personal skills, enhance my competencies and excel more of my potentials and work experienced.

Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Customer Service Representative

Everise Philippines (Health Account)
2022 - 2026
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided accurate information about health account services and benefits.
  • Maintained up-to-date knowledge of health account policies and procedures.
  • Collaborated with team members to enhance customer service delivery.
  • Provided customer the best resolution in regards with assistance of provider search, claims, update primary care provider and also best medications suppy.
  • Ensured compliance with health regulations while managing customer data securely.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Teleperformance (Travelling, Hotel and Car Reservation)
Makati City, Metro Manila, Philippines
2021 - 2022
  • Assist members in process of bookings for the travelling around the world. Provided them available airlines and times of booking and even do additional request for hotel and car reservations
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

English Online Teacher

ACADSOC ONLINE ACADEMIC SOCIETY
2017 - 2021
  • (Work from Home)
  • Designed engaging lesson plans tailored to diverse student needs.
  • Facilitated interactive online classes using digital tools and platforms.
  • Provided constructive feedback on assignments, promoting student improvement.
  • Monitored student progress, ensuring timely interventions and support.
  • Implemented innovative teaching strategies to increase student engagement.
  • Mentored new teachers on effective online teaching practices and technologies.
  • Developed assessments that accurately evaluated student learning outcomes.
  • Graded assignments and attributed letter grades to students for performance on assignments of varying complexity and difficulty.
  • Taught students about English Language with passion and enthusiasm, inspiring achievement and successful pursuit.
  • Designed field-based, individually led field trips and associated assignments to further enrich student experience.
  • Utilized various online platforms for efficient lesson delivery, creating engaging virtual classroom environments that accommodated diverse learning styles.
  • Coached students in individual completion of personal projects, connecting with subject matter experts and creating favorable and enriching memories while building skills.
  • Wrote tests with fairness and rigor, tailoring to focus on key unit objectives and essential concepts.
  • Supported student conflict resolution through individual mentoring and coaching.
  • Provided students manifestation to learn more on english language as a general language used in every part of the world.

Account Associate (Sales Representative)

VXI GLOBAL SOLUTIONS, INC. (MagicJack Account)
Munoz, Quezon City
2015 - 2027
  • Assisted customers with account inquiries and resolved issues efficiently.
  • Managed account setup processes to ensure seamless onboarding for new clients.
  • Collaborated with team members to streamline communication and improve service delivery.
  • Provided support in troubleshooting technical issues related to MagicJack services.
  • Analyzed customer feedback to identify areas for service enhancement.
  • Documented interactions and maintained accurate records for client accounts.
  • Educated customers on product features and best practices for optimal usage.
  • Contributed to team training sessions, sharing knowledge on systems and processes.
  • Streamlined account management processes for improved efficiency and accuracy.
  • Provided customers the advantage of using products especially in terms of having the lowest price and long term of use.
  • Developed strong relationships with clients through consistent communication and proactive problem solving
  • Conducted competitive analysis research to stay informed about competitor offerings and strategized accordingly.

Technical Support Representative

CONVERGYS (HP Account)
Quezon City
2014 - 2015
  • Resolved technical issues for customers via phone and chat support.
  • Documented troubleshooting steps in ticketing system for future reference.
  • Collaborated with team members to improve response times and customer satisfaction.
  • Assisted customers in navigating software applications and hardware setups.
  • Provided feedback on recurring issues to enhance product documentation.
  • Educated users on best practices to optimize device performance and security.
  • Maintained up-to-date knowledge of HP products and services through training sessions.
  • Escalated complex technical problems to Tier 2 support for advanced resolution assistance.
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.

Financial Services Representative

WELLS FARGO PHILIPPINES SOLUTIONS, INC
McKinley Hill, Taguig City
2013 - 2014
  • Managed collection processes to ensure timely recovery of outstanding debts.
  • Communicated with clients to negotiate payment arrangements and resolve disputes.
  • Reviewed account histories to identify trends in delinquency and improve strategies.
  • Analyzed data to forecast collection trends and adjust approaches for improved results.
  • Collaborated with cross-functional teams to address customer inquiries related to accounts.
  • Assist customers on how they can manage and be on process in doing payments on time.

Customer Service Representative

TELETECH CUSTOMER CARE MANAGEMENT (Telstra Account)
Lipa City, Batangas
2009 - 2013
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Assisted customers in able to have their sim cards be activated legally. also communicate members thru chat/emails providing the best support.

Education

B.S - Psychology

Adamson University Manila
01-1998

Secondary -

Rizal Technological University
01-1995

Timeline

Customer Service Representative

Everise Philippines (Health Account)
2022 - 2026

Customer Service Representative

Teleperformance (Travelling, Hotel and Car Reservation)
2021 - 2022

English Online Teacher

ACADSOC ONLINE ACADEMIC SOCIETY
2017 - 2021

Account Associate (Sales Representative)

VXI GLOBAL SOLUTIONS, INC. (MagicJack Account)
2015 - 2027

Technical Support Representative

CONVERGYS (HP Account)
2014 - 2015

Financial Services Representative

WELLS FARGO PHILIPPINES SOLUTIONS, INC
2013 - 2014

Customer Service Representative

TELETECH CUSTOMER CARE MANAGEMENT (Telstra Account)
2009 - 2013

B.S - Psychology

Adamson University Manila

Secondary -

Rizal Technological University

Skills

  • Customer Service Handling (SAles, Health Care, Telecommunication)Handling English Tutorial Class (International) Computer Literate, Technical Service on HP Printers, Customer Service Handling (International and Local), Multi-tasking Force, Sales and Collections Handling, Data Encoding, Tele-verifying, Telemarketing, Cashiering,
  • Effective time management
  • Collaborative learning
  • Data-driven decision making
  • Student motivation techniques
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Data collection
  • Building rapport
  • Technical support
  • Quality control
  • Dispute resolution
  • Customer education
  • Product sales
  • Product and service solutions
  • Order fulfillment
  • Account updating
  • Research
  • Account management
  • Reading comprehension
  • Service upselling
  • Office equipment proficiency

Custom

CHARACTER REFRENCES:

  • Marvin Valencia , Team Leader 09471640799 Everise Philippines
  • Dani Ann, Magulado, 09175910943 Manager, Wells Fargo, Taguig City

Custom

PERSONAL INFORMATION:

  • Date of Birth: November 15, 1978
  • Place: Manila
  • Age: 48 years old
  • Civil Status: Single
  • Sex: Female

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JENNIFER DIZON