JENNIFER CLOR
Tacloban City
Summary
Seeking any available position to work for growth and development for a dynamic company where I can utilize my skills effectively and efficiently.
Overview
22
22
years of professional experience
1
1
Language
Work History
Operations Supervisor
OLSI Tacloban- Probationary
02.2025 - 07.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Maintenance Coordinator
Virtual Staffing Solutions
03.2024 - 12.2024
- Organized ongoing maintenance schedules to boost system performance.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
Operations Head/ Supervisor
AP Cargo Logistics Network Inc
07.2017 - 01.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Community Welfare Assistant- Department of Social Welfare & Development (SLP Unit)
Local Government Unit of Dulag
01.2015 - 12.2016
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Collaborated with community organizations to expand access to essential services for vulnerable populations.
- Facilitated group sessions for clients focused on skill-building and personal development, fostering a supportive environment for growth.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
Customer Sales Professional (Globe Account)
Stream / Convergys Mandaluyong
10.2012 - 06.2013
- Built relationships with customers and community to promote long term business growth.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
Customer Service Representative
ICT/ Sykes Mandaluyong
11.2008 - 07.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shift Manager (Product Quality/ Inventory Manager)
Jollibee Tacloban Bethany
10.2004 - 10.2008
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Coached crew members to optimize performance and motivate toward more efficient work.
Shift Manager (Kitchen Manager)
Jollibee Tacloban Zamora
12.2003 - 10.2004
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Management Trainee
Jollibee Colon Cebu
09.2003 - 12.2003
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Improved management skills by participating in rigorous training programs and workshops.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Computer Engineering
University of San Jose- Recoletos
Cebu01-2002
High School - undefined
Leyte National High School (ESEP Class)
Tacloban City01-1997
Elementary - undefined
Sto. Niño SPED Center
Tacloban City01-1993
Skills
Operations management
Customer relations
Performance monitoring
Staff supervision
Timeline
Operations Supervisor
OLSI Tacloban- Probationary
02.2025 - 07.2025
Maintenance Coordinator
Virtual Staffing Solutions
03.2024 - 12.2024
Operations Head/ Supervisor
AP Cargo Logistics Network Inc
07.2017 - 01.2024
Community Welfare Assistant- Department of Social Welfare & Development (SLP Unit)
Local Government Unit of Dulag
01.2015 - 12.2016
Customer Sales Professional (Globe Account)
Stream / Convergys Mandaluyong
10.2012 - 06.2013
Customer Service Representative
ICT/ Sykes Mandaluyong
11.2008 - 07.2009
Shift Manager (Product Quality/ Inventory Manager)
Jollibee Tacloban Bethany
10.2004 - 10.2008
Shift Manager (Kitchen Manager)
Jollibee Tacloban Zamora
12.2003 - 10.2004
Management Trainee
Jollibee Colon Cebu
09.2003 - 12.2003
High School - undefined
Leyte National High School (ESEP Class)
Elementary - undefined
Sto. Niño SPED Center
Bachelor of Science - Computer Engineering
University of San Jose- Recoletos
Qualification Summary
- Developed good standing work values
- Honest, reliable, kind, trustworthy, and God fearing
- Can communicate and deal with others
- Hardworking and a good team player
Personal Information
- Age: 45
- Sex: Female
- Civil Status: Married
- Spouse Name: Edison P. Clor
- Fathers’ Name: Nicolas L. Llevado (deceased)
- Mothers’ Name: Paz D. Llevado
- Date of Birth: April 01, 1981
- No. of Children: 2