Jennifer Castor
Hospitality Industry ( Customer Service)
Bacoor, Cavite
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.Experienced Service Crew Member trained in food preparation, money handling, inventory management and cleaning. Physically fit and energetic with a detail-oriented and responsible nature. Offering 2 years of related experience.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Hinduja Global Solution
Alabang, Metro Manila
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Service Crew Member
Mcdonald's
Las Pinas, Metro Manila
02.2021 - 02.2022
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
Service Crew Member
Jollibee
Molino, Cavite
05.2018 - 08.2020
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
Education
Bachelor of Science - Hospitality Management
Cavite State University Bacoor Campus
Bacoor Cavite, Philippines 08.2018 - 08.2022
High School Diploma -
ABE International Business College
Las Pinas, Metro Mnila, Philippines 04.2001 -
High School Diploma -
Eastern Bacoor National High School
Bacoor Cavite, Philippines 04.2001 -
No Degree -
Queens Row Elementary School
Bacoor Cavite Philippines 04.2001 -
Skills
Sales expertise
undefinedCertification
NCII Holder In Food and Beverage
Timeline
Customer Service Representative
Hinduja Global Solution
05.2022 - Current
Service Crew Member
Mcdonald's
02.2021 - 02.2022
Bachelor of Science - Hospitality Management
Cavite State University Bacoor Campus
08.2018 - 08.2022
Service Crew Member
Jollibee
05.2018 - 08.2020
High School Diploma -
ABE International Business College
04.2001 -
High School Diploma -
Eastern Bacoor National High School
04.2001 -
No Degree -
Queens Row Elementary School
04.2001 -
NCII Holder In Food and Beverage
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