Jennifer B. Soriano
Marikina City
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Playful Technologies Inc.
03.2022 - Current
Front Desk
Golden Big Bull Technology Inc.
06.2018 - 07.2020
Product Specialist
PNI Management Phils. Inc.
10.2014 - 12.2015
PRODUCTION CREW CIS(Seasonal)
Red Ribbon Bakeshop Inc.
04.2014 - 05.2014
INVENTORY CLERK
Mizuya Water Station
08.2010 - 12.2010
Education
Information Technology
Informatics Institute
01.2009
Information Technology
STI College Las Piñas
01.2008
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Blessed Trinity School
01.2006
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BF Homes Elementary School
01.2002
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Pilar Village Elementary School
01.1999
Skills
- Knowledge in Microsoft Office (Word, Powerpoint, Excel)
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Complaint handling
- Relationship building
- Live chat support
- Product sales
Languages
Tagalog and English
Timeline
Customer Service Representative
Playful Technologies Inc.
03.2022 - Current
Front Desk
Golden Big Bull Technology Inc.
06.2018 - 07.2020
Product Specialist
PNI Management Phils. Inc.
10.2014 - 12.2015
PRODUCTION CREW CIS(Seasonal)
Red Ribbon Bakeshop Inc.
04.2014 - 05.2014
INVENTORY CLERK
Mizuya Water Station
08.2010 - 12.2010
Information Technology
STI College Las Piñas
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Blessed Trinity School
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BF Homes Elementary School
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Pilar Village Elementary School
Information Technology
Informatics Institute
References
- Ralph Carlos Tan, Cad Designer , 0552346729
- Abegail, Batobalonos, Pagcor Employee, 09971921848
- Anjanette Marie Panis, FPO/CS2 , 09536431473
Disclaimer
I hereby certify that the above information is true and correct from the best of my knowledge and belief.