Jennifer Basañez
San Fernando,Launion
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Freelancer
Insync Marketing Group LLC
11.2024 - 01.2025
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Costumer Service Representative
Alorica Clark
08.2022 - 11.2024
- Managing large number of incoming calls.
- Handling costumer complaints.
- Process orders, refund and exchanges.
- Resolving issues by providing them with an outstanding service experience.
- Respond to costumer inquires via email or telephone in a timely manner.
Production Staff
Superl Philippines
06.2011 - 08.2016
- Set up, operate, and maintain machinery and production lines.
- Inspect finished product for quality and compliance.
- Ensure compliance with safety regulations and protocols.
- Record and report production data accurately.
- Communicate effectively with other departments, such as engineering and the team.
- Resolved issues quickly to maintain productivity goals.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
BS(CS) - fieldStudy
Naval Institute of Technology (formerly known as BILIRAN STATE OF UNIVERSITY)
02.2003
fieldStudy
Almeria National High school
03.2000
fieldStudy
Agpangi Elementary school
03.1995
Skills
- Integrity
- Effective communication
- Open-mindedness
- Teamwork
- Creativity
- Problem-solving
- Critical thinking
- Adaptability
- Organization
- Willingness to learn
- Empathy
- Customer support
Hobbies and Interests
- Love to get along with friends and family circle
- Singing
Personal Information
- Date of Birth: 02/07/84
- Gender: Female
- Nationality: Filipino
Timeline
Freelancer
Insync Marketing Group LLC
11.2024 - 01.2025
Costumer Service Representative
Alorica Clark
08.2022 - 11.2024
Production Staff
Superl Philippines
06.2011 - 08.2016
BS(CS) - fieldStudy
Naval Institute of Technology (formerly known as BILIRAN STATE OF UNIVERSITY)
fieldStudy
Almeria National High school
fieldStudy
Agpangi Elementary school
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