Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Baldonado

Jennifer Baldonado

Bacolod City

Summary

Proven Customer Service Representative at Panasiatic Solution, adept in problem-solving and critical thinking, significantly enhancing customer loyalty through empathetic dispute resolution. Skilled in Microsoft Excel and active listening, I've developed strong customer relations, contributing to positive feedback and repeat business. My approach prioritizes achievements in customer satisfaction and efficient data management.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Panasiatic Solution
08.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant Secretary

Marlu Diversified Corporation
11.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Developed strong working relationships with colleagues through effective collaboration on shared tasks.
  • Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
  • Responded to inquiries from callers seeking information.
  • Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.

Assistant Secretary

Seaflex Corporation
04.2002 - 12.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Developed strong working relationships with colleagues through effective collaboration on shared tasks.
  • Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
  • Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
  • Responded to inquiries from callers seeking information.

Cashier

Bamboo Orange Resto
11.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Marketing Assistant Intern

V-Three Pest Master
10.2014 - 01.2015
  • Contributed to content creation for company blog, newsletter, and other marketing channels to improve SEO rankings and boost audience engagement.
  • Assisted in the development of sales enablement materials such as case studies, whitepapers, and product datasheets to support the sales team during client meetings or industry events.
  • Conducted competitive analysis studies to help inform strategic positioning decisions within the marketplace.
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Conducted consumer data analysis on products to assist with promotional campaigns.
  • Cold called over Number potential customers per day to help with marketing efforts and increase sales.
  • Assisted in market research efforts for product development and customer segmentation analyses.
  • Maintained accurate records of marketing expenses, ensuring budget compliance while maximizing ROI on marketing initiatives.
  • Supported the creation of sales presentations and promotional materials, resulting in increased lead generation.

Sales Agent

Dailyware Marketing, Inc.
10.2014 - 12.2014
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and community to promote long term business growth.

Administrative Assistant

South Gas Petron
11.2013 - 02.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.

Clerk/Typist

Maria Gracia Pawnshop, Inc.
06.2012 - 12.2012
  • Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
  • Improved document organization by efficiently managing electronic and paper filing systems.
  • Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
  • Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.
  • Enhanced office efficiency by maintaining a clean, organized workspace for optimal productivity.
  • Collaborated with colleagues on cross-functional projects, providing valuable input on process improvements for increased efficiency.
  • Reduced errors in data entry by consistently double-checking inputted information and correcting discrepancies before submission.
  • Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
  • Simplified data entry processes for improved accuracy and reduced time spent on administrative tasks.

Assistant Secretary

Basix Boutique, Inc.
01.2005 - 11.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Developed strong working relationships with colleagues through effective collaboration on shared tasks.
  • Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
  • Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted in budget preparation and expense tracking for improved financial management within the department.
  • Managed confidential correspondence to ensure secure handling and processing of sensitive information.
  • Maintained up-to-date inventory of office supplies, ensuring availability of necessary materials for daily operations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Bachelor Of Science In Business Management -

University of St. La Salle
Bacolod City
03.2001

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Payment Processing
  • Call Center Operations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Order Processing
  • Documentation
  • Administrative Support
  • Data Collection
  • Prioritization
  • Clerical Support
  • Filing
  • Coordination
  • Assertiveness
  • Order Fulfillment
  • Store maintenance
  • Recordkeeping strengths
  • Account updating
  • Research
  • Document Control
  • POS systems expert
  • Delivery Scheduling
  • Record preparation

Languages

English,
Intermediate (B1)
Filipino
Advanced (C1)

Timeline

Customer Service Representative

Panasiatic Solution
08.2024 - 09.2024

Assistant Secretary

Marlu Diversified Corporation
11.2021 - 02.2022

Cashier

Bamboo Orange Resto
11.2020 - 05.2021

Marketing Assistant Intern

V-Three Pest Master
10.2014 - 01.2015

Sales Agent

Dailyware Marketing, Inc.
10.2014 - 12.2014

Administrative Assistant

South Gas Petron
11.2013 - 02.2014

Clerk/Typist

Maria Gracia Pawnshop, Inc.
06.2012 - 12.2012

Assistant Secretary

Basix Boutique, Inc.
01.2005 - 11.2009

Assistant Secretary

Seaflex Corporation
04.2002 - 12.2003

Bachelor Of Science In Business Management -

University of St. La Salle

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Jennifer Baldonado