JENNIFER AYO - LIM
Balance Sheet Control Lead Analyst
Taguig, Metro Manila
Summary
Results-driven Analyst with hands-on experience in Balance Sheet Reconciliation and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
BALANCE SHEET CONTROL LEAD ANALYST (VICE PRESIDENT
Citibank N.A
Taguig City
08.2022 - Current
- Provided accounting guidance to Citi business units, ensuring compliance and accuracy in financial reporting
- Strengthened controls and enhanced transparency of the Balance Sheet, improving overall risk management
- Manages a professional team within the immediate business group with management responsibilities for the function
- Requires in-depth knowledge of how areas communally integrate within the sub-function
- Coordinated efforts across the function to achieve strategic goals, aligning initiatives with organizational objectives
- Requires excellent communication and diplomacy skills in order to guide and influence others, colleagues in other areas and external clients and firms
- Assessed risk during business decisions, considering the firm's reputation and safeguarding Citigroup and its clients.
- Mentored junior analysts, fostering skill development and strengthening team performance.
- Collaborated with cross-functional teams to implement innovative solutions for operational challenges.
- Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
BALANCE SHEET CONTROL ANALYST (AVP)
Citibank N.A
Taguig City
10.2017 - 08.2022
- Performed data reconciliation and adjustment support functions outlined in the BSS GENESIS Anchoring Roles & Responsibilities.
- Coordinate with Finance, Product Control, Operations contacts to facilitate data reconciliation through adjustments.
- Support the investigation and documentation of data reconciliation and validation issues (requiring adjustments), facilitating strategic remediation through the IMR process.
- Identified and escalated errors and issues for assigned accounts in a timely manner.
- Implemented an internal control system to segregate duties effectively.
- Provided regular performance feedback to enhance personal and professional growth of Proofing Specialist, contributing to improved production team performance.
- Assisted unit head with capacity planning, risk management, and implementation of procedures and systems to ensure continuity of business.
- Performs overseeing and testing for system enhancements or resolutions to ensure that updates / changes will not disrupt the production process once implemented.
- Develop a strong working relationship with the internal Citi customers serviced by the unit, ensuring that high quality service standards are maintained by the team
- Developed customer service excellence through metrics distribution, conducting customer service calls, and initiating team-wide process improvements.
- Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employee and CSS as a workplace of choice
DATA RECONCILIATIONS AND ADJUSTMENTS ANALYST
Citibank N.A
Makati City
01.2014 - 10.2017
- Performed data reconciliation and adjustment support functions according to DRA roles and responsibilities.
- Coordinated with Finance, Product Control, Operations to facilitate data reconciliation through adjustments.
- Supported investigation and documentation of data reconciliation and validation issues, facilitated strategic remediation through Finance & Risk Operations, and aligned financial and management reporting processes to ensure efficient execution of control, reporting, and analysis requirements, enabling legal vehicle financial controllers to focus on high-level analytical activities.
- Prepared metrics to monitor and manage service delivery and process efficiency.
FINANCIAL REPORTING ANALYST II (ASSISTANT MANAGER)
CITIBANK N.A
Makati City
01.2012 - 12.2013
- Ensures timely delivery of accurate reporting requirements for global clients.
- Participated in UAT testing and production checkout for new releases implemented for Basel warehouses.
- Delivered accurate reporting requirements for global clients within established timelines.
- Carry out internal control checks and balances for all activities, automated and manual.
- Maintenance of Procedures, ensuring audit readiness and compliance.
- Highlight problems, delays and request re-runs as required.
- Monitored submissions and signoff processes for accuracy and compliance. Consumer data from multiple sources.
- Ensures high quality service standards are maintained by the units.
- Executed month-end, reconciliation, and adjustment processing cycles.
- Identified and reported problems affecting workflow and reporting accuracy., delays and request re-runs as required.
- Identified and proposed opportunities for improvement and automation in financial reporting processes.
- Followed operating standards and best practices.
- Adhering to operating standards and best practices.
- Maintains awareness of compliance related policies and guidelines.
- Submissions & signoff monitoring Consumer data from multiple sources.
- Prepare communication to the field Month End timeframes, issues or system outage.
- Act as key focal Business Representative for Basel Operations.
FINANCIAL REPORTING ANALYST (AUTHORIZED SIGNER)
CITIBANK N.A
Makati City
03.2010 - 12.2011
- Ensures timely delivery of accurate reporting requirements for global clients.
- Participated in UAT testing and production checkout for new releases implemented for Basel warehouses.
- Delivered accurate reporting requirements on schedule for global clients, ensuring compliance and satisfaction.
- Executed project tasks for finance-related system migration, enhancing head office reporting processes.
- Resolved technical queries of global clients.
- Maintenance of Procedures, ensuring audit readiness and compliance.
- Monitored submissions and signoff processes for accuracy and compliance. Consumer data from multiple sources.
- Involved in UAT testing and Production checkout for new releases implemented for Basel warehouses.
- Ensures high quality service standards are maintained by the units.
- Identified opportunities for process improvement and automation initiatives..
- Adhere to escalation process and follow up issues to resolution.
- Prepare communication to the field Month End timeframes, issues or system outage.
- Submissions & signoff monitoring Consumer data from multiple sources.
- Act as key focal Business Representative for Basel Operations.
ESCALATIONS & OPERATIONS DESK OFFICER (ALLTEL ACCOUNT)
SYKES ASIA
Makati City
09.2008 - 10.2009
- Monitored real-time schedule adherence and reported on disaster avoidance and action plan ownership to ensure operational stability.
- Reports intra-day schedule changes to the shift schedule, i.e., same day callouts and develops a plan to meet schedule requirements.
- Collaborated with Account Manager, Account Supervisor, and Team Managers to conduct real-time root cause analysis of impacts on service level metrics.
- Managed queue effectively by relaying real-time concerns regarding AUX/Talk time abuse to team leaders.
- Managed daily operations to ensure efficient workflow and timely service delivery.
- Oversaw scheduling and resource allocation to optimize team performance and productivity.
CUSTOMER SERVICE REPRESENTATIVE (ALLTEL/VERIZON ACCOUNT)
SYKES ASIA
Makati City
10.2006 - 08.2008
- Resolved customer problems related to supported products through first-line voice service, efficiently managing inbound calls.
- Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.
- Determined actions on customer’s behalf, including problem identification and next steps. Informed customers of next steps for issue resolution.
- Maintains proficiency in programs, products and/or platforms assigned and is accountable for providing a response to the customers of our clients.
- Escalated unresolved product issues not in knowledge base, logged cases and callbacks per data quality guidelines while ensuring accurate data collection.
- Met service level expectations set by Account Manager.
- Processed customer credit requests by applying company guidelines and leveraging additional incentives to enhance service value.
- Resolved customer inquiries through effective communication and problem-solving skills.
Education
Bachelor of Arts degree - Comparative Literature, Major in European Literature
UNIVERSITY OF THE PHILIPPINES - DILIMAN
Quezon City, Metro Manila, Philippines03.2007
Skills
- Balance Sheet Reconciliation
- Financial reporting
- Data analysis
- Advanced Excel
- Team leadership
- Training and mentoring
- Strategic fixes
Timeline
BALANCE SHEET CONTROL LEAD ANALYST (VICE PRESIDENT
Citibank N.A
08.2022 - Current
BALANCE SHEET CONTROL ANALYST (AVP)
Citibank N.A
10.2017 - 08.2022
DATA RECONCILIATIONS AND ADJUSTMENTS ANALYST
Citibank N.A
01.2014 - 10.2017
FINANCIAL REPORTING ANALYST II (ASSISTANT MANAGER)
CITIBANK N.A
01.2012 - 12.2013
FINANCIAL REPORTING ANALYST (AUTHORIZED SIGNER)
CITIBANK N.A
03.2010 - 12.2011
ESCALATIONS & OPERATIONS DESK OFFICER (ALLTEL ACCOUNT)
SYKES ASIA
09.2008 - 10.2009
CUSTOMER SERVICE REPRESENTATIVE (ALLTEL/VERIZON ACCOUNT)
SYKES ASIA
10.2006 - 08.2008
Bachelor of Arts degree - Comparative Literature, Major in European Literature
UNIVERSITY OF THE PHILIPPINES - DILIMAN