Compassionate social services professional with 14 years of experience in community organizing, case management, and family intervention. Proven ability to assist individuals and families in overcoming social challenges while promoting community well-being. Additionally, three years of international experience in customer service within a multicultural environment enhances adaptability and communication skills.
Work History
14 Years 8 Months
01.2012 - Current
14 Years 8 Months
Social Services Community Development Professional
Department Of Social Welfare and Development | San Fernando City, Pampanga, Philippines
01.2012 - Current
Provide social services and assistance to individuals, families, and communities in need.
Managed case management for families facing social, personal, and economic difficulties, ensuring tailored support and resources.
Assess clients' needs and provide appropriate interventions, referrals, follow-up, and support.
Conduct mentoring and counseling sessions to help clients address challenges and improve their well-being.
Organized and facilitated community-based programs and outreach initiatives to enhance community engagement and support.
Coordinated with local government units (LGUs), community leaders, and partner agencies to streamline delivery of social services and improve access for clients.
Participate in community development activities designed to empower individuals and families.
Build positive relationships with clients and community members through respectful and compassionate communication.
Assist in implementing government programs and services at the community level.
3 Years
01.2007 - 01.2010
3 Years
Restaurant Waitress
Round Table Pizza and Jollibee Restaurant | Dubai, UAE
01.2007 - 01.2010
Provided courteous and professional service to customers in a fast-paced dining environment.
Took customer orders accurately and ensured timely delivery of food and beverages.
Assisted customers with their dining needs and responded to requests professionally.
Maintained cleanliness and presentation standards in dining areas, enhancing guest experience.
Coordinated kitchen and service staff to streamline restaurant operations and improve service flow.
Maintained cleanliness, organization, and proper standards within the dining area.
Served food and beverages to guests in a busy restaurant setting.
Worked closely with colleagues to ensure smooth daily restaurant operations.
Demonstrated patience, professionalism, and cultural sensitivity when dealing with customers.
Developed strong communication, teamwork, and customer-service skills while working in a multicultural environment.
Performed duties efficiently in a busy and demanding work environment.
Education
Bachelor - Elementary Education
Columban College Sta Cruz Zambales | Sta Cruz, Zambales, Philippines | 01-2004
Year Graduated
Skills
Case Management
Family intervention
Counseling and Mentoring
Client Assistance and Support
Community development
Community engagement
Program facilitation
Government coordination
Personal Information
Title: Senior Waitress / Customer Service Staff/Assistant Staff Manager
Languages
EnglishB1
Intermediate
Timeline
Social Services Community Development Professional
Department Of Social Welfare and Development
01.2012 - CurrentRead more
Restaurant Waitress
Round Table Pizza and Jollibee Restaurant
01.2007 - 01.2010Read more
Columban College Sta Cruz Zambales - Bachelor, Elementary Education
Read more
Work Preference
Work Type
Full Time
Location Preference
HybridOn-Site
Location:
SANTA CRUZ, Philippines
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leave4-day work week401k matchPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
Instructor – Social Innovation & Community Development Program at Ka Ni Kanichihk Inc.Instructor – Social Innovation & Community Development Program at Ka Ni Kanichihk Inc.