Overview
PROFESSIONAL SUMMARY
Work History
Education
Skills
Personal Information
Languages
Timeline
Work Preference

JENNIE JOY YRA

Department Of Social Welfare and Development
SANTA CRUZ
JENNIE JOY YRA
1
Language
20
Years of experience

Compassionate social services professional with 14 years of experience in community organizing, case management, and family intervention. Proven ability to assist individuals and families in overcoming social challenges while promoting community well-being. Additionally, three years of international experience in customer service within a multicultural environment enhances adaptability and communication skills.

Work History

14 Years 8 Months
01.2012 - Current
14 Years 8 Months
Social Services Community Development Professional
Department Of Social Welfare and Development | San Fernando City, Pampanga, Philippines
01.2012 - Current
  • Provide social services and assistance to individuals, families, and communities in need.
  • Managed case management for families facing social, personal, and economic difficulties, ensuring tailored support and resources.
  • Assess clients' needs and provide appropriate interventions, referrals, follow-up, and support.
  • Conduct mentoring and counseling sessions to help clients address challenges and improve their well-being.
  • Organized and facilitated community-based programs and outreach initiatives to enhance community engagement and support.
  • Coordinated with local government units (LGUs), community leaders, and partner agencies to streamline delivery of social services and improve access for clients.
  • Participate in community development activities designed to empower individuals and families.
  • Build positive relationships with clients and community members through respectful and compassionate communication.
  • Assist in implementing government programs and services at the community level.
3 Years
01.2007 - 01.2010
3 Years
Restaurant Waitress
Round Table Pizza and Jollibee Restaurant | Dubai, UAE
01.2007 - 01.2010
  • Provided courteous and professional service to customers in a fast-paced dining environment.
  • Took customer orders accurately and ensured timely delivery of food and beverages.
  • Assisted customers with their dining needs and responded to requests professionally.
  • Maintained cleanliness and presentation standards in dining areas, enhancing guest experience.
  • Coordinated kitchen and service staff to streamline restaurant operations and improve service flow.
  • Addressed customer concerns promptly, ensuring satisfactory resolutions and fostering customer loyalty.
  • Maintained cleanliness, organization, and proper standards within the dining area.
  • Served food and beverages to guests in a busy restaurant setting.
  • Worked closely with colleagues to ensure smooth daily restaurant operations.
  • Demonstrated patience, professionalism, and cultural sensitivity when dealing with customers.
  • Developed strong communication, teamwork, and customer-service skills while working in a multicultural environment.
  • Performed duties efficiently in a busy and demanding work environment.

Education

Bachelor - Elementary Education

Columban College Sta Cruz Zambales | Sta Cruz, Zambales, Philippines | 01-2004
Year Graduated

Skills

Case Management
Family intervention
Counseling and Mentoring
Client Assistance and Support
Community development
Community engagement
Program facilitation
Government coordination

Personal Information

Title: Senior Waitress / Customer Service Staff/Assistant Staff Manager

Languages

EnglishB1
Intermediate

Timeline

Social Services Community Development Professional
Department Of Social Welfare and Development
01.2012 - CurrentRead more
Restaurant Waitress
Round Table Pizza and Jollibee Restaurant
01.2007 - 01.2010Read more
Columban College Sta Cruz Zambales - Bachelor, Elementary Education
Read more

Work Preference

Work Type

Full Time

Location Preference

HybridOn-Site

Location:

SANTA CRUZ, Philippines

Open to relocation:

Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leave4-day work week401k matchPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing
JENNIE JOY YRA