Jennieca Bagtas
32 Kamagong St. Northview 2 Filinvest Quezoin City,00
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles from 24/7 Bpo Services to the fast-paced environment of Carenderia Pateros. Excelled in adaptability under pressure and commercial food production, enhancing customer loyalty and operational efficiency. Demonstrates a strong work ethic and exceptional team collaboration, achieving significant improvements in guest relations and service delivery.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
24/7 Bpo Services
08.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Mentor
Modelling Agency
02.2005 - 02.2006
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Model
Modelling Agency
03.2002 - 07.2003
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Food and Beverage Attendant
Noodle House
08.2002 - 04.2003
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Food and Beverage Attendant
Tapsilogan
03.2001 - 01.2002
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Attendant, Food Production
Carenderia Pateros
01.1999 - 01.2000
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Placed fresh ingredients on conveyor belt line.
- Maintained a clean and organized workspace for optimal food production efficiency.
- Provided exceptional customer service, addressing any concerns or special requests promptly and professionally.
Education
Bachelor of Science - Psychology
Fatima University
Quezon City, Metro Manila, Philippines03-2011
High School Diploma -
Sacred Heart School
Montana Rodriguez Rizal03-2002
Elementary -
Burgos Elementary School
Rodriguez, Province Of Rizal, Philippines03-1996
Skills
- Customer service
- Teamwork and collaboration
- Social media presence
- Adaptability under pressure
- Strong work ethic
- Commercial food production
- Team player attitude
- Team collaboration
- Guest relations
- Call center experience
Additional Information
Trainings Attended:
- D' Rising Sun Training Center
- Slaughtering / Butchery
- Kessler Kitche Barista Apprenticeship (to start 2025)
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Bisaya
Intermediate (B1)
Timeline
Customer Service Representative
24/7 Bpo Services
08.2024 - 12.2024
Mentor
Modelling Agency
02.2005 - 02.2006
Food and Beverage Attendant
Noodle House
08.2002 - 04.2003
Model
Modelling Agency
03.2002 - 07.2003
Food and Beverage Attendant
Tapsilogan
03.2001 - 01.2002
Attendant, Food Production
Carenderia Pateros
01.1999 - 01.2000
Bachelor of Science - Psychology
Fatima University
High School Diploma -
Sacred Heart School
Elementary -
Burgos Elementary School
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