Summary
Overview
Work History
Education
Skills
Accomplishments
Seminarstraining
References
Timeline
Generic
JENNICA G. NIÑALGA

JENNICA G. NIÑALGA

Training Specialist / Human Resources Associate (Recruitment-Training-Onboarding-Employee Relations-Administrative Tasks)
Makati City

Summary

Experienced with developing and delivering comprehensive training programs that enhance employee skills and knowledge. Dedicated and customer-focused professional with a talent for building strong client relationships. Known for meticulous attention to detail and exceptional organizational skills, consistently delivering high-quality work on time. Enthusiastic team player eager to contribute to company success and collaborate towards achieving shared goals.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

HR Training Officer

Elev8 Holdings Inc.
09.2024 - 02.2025
  • Identify training needs: Determine what training is required for each department
  • Develop, design and create training programs: Work with department managers to create training programs that meet employee needs
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Organize training materials: Prepare training materials and oversee training programs
  • Monitor training progress: Track trainee progress and report back to senior management
  • Research training technologies: Stay up to date on the latest HR technologies and training software
  • Answer employee questions: Address employee questions and issues related to training
  • Promote a positive training environment: Ensure training programs are effective and relevant to business needs
  • Perform other administrative related tasks

Training Specialist

Department of Social Welfare and Development (DSWD)
05.2023 - 09.2024
  • Facilitates and Conducts Trainings (Technical Sessions, Meetings, Planning)
  • Assess administrative and logistics requirements for training activities, and ensures these are adequately provided
  • Monitors training activities, gathers participant’s feedback especially appropriateness and relevance of training design, quality of trainers, etc
  • Encodes data into training database (IDCB quarterly report & PIMS)
  • Performs other administrative functions as may be necessary in the delivery of training interventions to Area Coordinating Teams (ACT) and LGU partners and volunteers.
  • Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Collaborated with department managers to identify skill gaps and develop targeted training interventions.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.

Training Coordinator/HR Admin for Training and Onboarding

IPloy Staffing Solutions
09.2021 - 04.2023
  • Conduct New Hire Orientation to new employees including welcoming them on their first day and providing an office tour as scheduled
  • Ensure to introduce new team members to different departments
  • Creates first-day/week agendas for new hires
  • Collaborates with the client on interviews and one-on-one assessment for agent position
  • Conducts communication training covering but not limited to the following topics: Basic Phone Etiquette, Customer Service Importance, Research Activity for DMEs and Different Departments Overview, HIPAA and HITECH Compliance
  • Select appropriate training methods or activities (e.g
  • Simulations, mentoring, on-the-job training, professional development classes)
  • Use known education principles and stay up-to-date on new training methods and techniques
  • Design, prepare and order educational aids and materials
  • Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
  • Gather feedback from trainers and trainees after each educational session and provides reports to the immediate superior
  • Maintain updated curriculum database and training records for each employee
  • Research and recommend new training methods
  • Handles Recruitment as well (when needed), call and interview potential candidate for the said role, from initial to final interview and presenting of job offer to the successful applicant.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Provided coaching and mentoring to employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

ESL/IELTS/TOIEC Instructor

IMS Academy
05.2019 - 01.2020
  • Teaching Asian (Korean, Taiwanese, Japanese, etc.) students learn and improve their English for basic communication or Business Purposes
  • Provide students basic techniques on how to improve their English (public speaking, learn English Songs and Movies)
  • Effective time management in learning and Improving English.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Increased student participation via engaging lectures and assignments.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Enhanced student comprehension and shortened learning process through new teaching methods.

Customer ​Service Professional/ Technical Support Associate

Concentrix Philippine Services Inc.
07.2017 - 01.2018
  • Effectively manage customer’s queries
  • Assist customers in ensuring they understand their needs and find the right product for them and give them the right recommendations
  • Processes product refunds or replacement and ensure adherent to company policy whilst ensuring utmost customer service is still provided
  • Adjust communication approach/style to customer’s level of comprehension.
  • Streamlined call center operations for improved efficiency and reduced wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved first-call resolution rates by proactively identifying common issues and finding effective solutions that could be applied across multiple cases.
  • Conducted thorough research to provide accurate information, enhancing the overall customer experience.
  • Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
  • Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.

Technical Support Representative

INTUIT QUICKBOOKS
06.2017 - 01.2018
  • Assists clients in preparing and processing payroll, tax forms and liabilities
  • Provides resolution to customer’s queries/concerns
  • Troubleshoots customer’s issues in using the software real-time
  • Provides customers with in-depth understanding of financial institution process, small business and/ or tax concepts and process.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

Bachelor of Science in Pharmacy - Pharmacy, Philippines

UNIVERSITY OF SOUTHERN PHILIPPINES FOUNDATION
Cebu City, Philippines
06.2012 - 05.2017

Skills

Customer Service/ Customer Care

Technical/Product Troubleshooting

Training Program Development

Human Resources / Onboarding Programs

Performance Assessment/Employee Development

Training Evaluation/ Training Facilitation

New hire on-boarding / Onboarding Processes

Employee Coaching/ Feedback Analysis

Training Needs Assessment

Data entry and documentation

Resume Screening / Applicant Tracking Systems / Background Checks

Efficiency and Time Management

Accomplishments

  • Student Council Representative
  • 100% Customer Service Satisfaction Surveys
  • Attended and completed OJT for Community Pharmacy (200 hrs), Hospital Pharmacy (200 hrs), Manufacturing Pharmacy (200 hrs)

Seminarstraining

  • Customer Service Training – Convergys Philippines
  • Technical Support Training – Convergys Philippines
  • Quickbooks Management – Convergys Philippines
  • Talent Management and Analytics – iPloy, OPC
  • The Recruitment and Onboarding Process – iPloy, OPC
  • Skills Enhancement Training – DSWD
  • Technical Session on the use of DSWD Handbook – DSWD
  • Orientation on Knowledge Management – DSWD
  • Regional Training of Trainers for Barangay Development Planning – DSWD

References

  • Sarah Minerva Dispabeladeras. HR Manager, Elev8 Holdings Inc., 0917-102-9903
  • Jennylyn Perez, Administrative Assistant IV at DSWD, 0928-278-5653
  • Marishka Iris Arcilla, HR Manager, iPloy, OPC, 0995-514-9117
  • John Bert Flores, Team Leader in Cocentrix Philippines Inc., 0998-312-2566

Timeline

HR Training Officer

Elev8 Holdings Inc.
09.2024 - 02.2025

Training Specialist

Department of Social Welfare and Development (DSWD)
05.2023 - 09.2024

Training Coordinator/HR Admin for Training and Onboarding

IPloy Staffing Solutions
09.2021 - 04.2023

ESL/IELTS/TOIEC Instructor

IMS Academy
05.2019 - 01.2020

Customer ​Service Professional/ Technical Support Associate

Concentrix Philippine Services Inc.
07.2017 - 01.2018

Technical Support Representative

INTUIT QUICKBOOKS
06.2017 - 01.2018

Bachelor of Science in Pharmacy - Pharmacy, Philippines

UNIVERSITY OF SOUTHERN PHILIPPINES FOUNDATION
06.2012 - 05.2017

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JENNICA G. NIÑALGATraining Specialist / Human Resources Associate (Recruitment-Training-Onboarding-Employee Relations-Administrative Tasks)