Jenneth Era Garcia
Pasig, Metro Manila
Summary
To Build career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organization goal and climb the career ladder through continuous learning and commitment
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
16
16
years of professional experience
Work History
Assistant Manager
WNS Global
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced team productivity by streamlining operational processes.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Generated repeat business through exceptional customer service.
Team Leader
INSPIRO ALTIUS LINK COMPANY
05.2019 - 02.2023
- Providing knowledge, resources and information to support agents
- Address costumers concerns accurately and timely
- Assist advisors with material request and account updates
- Ensuring accuracy of the content
- Coaching and training agents on improving Customer interaction and offering advisors guidance
- Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards
- Set clear team goals
- Delegate task and set deadlines
- Oversee day to day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team member’s feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishment
Customer Service Representative
INSPIRO ALTIUS LINK COMPANY
05.2019 - 11.2019
- Answering questions about a company’s product or services
- Processing orders and transactions
- Resolving issues and troubleshooting
- Delivering information about a company’s offerings
- Handling customer complaints
- Collecting and analyzing customer feedback
Bartender
Raffles and Fairmont Hotel
04.2018 - 05.2019
- Present Bar Menu
- Prepare alcohol or non-alcohol beverages for bar and restaurant
- Interact with customers, take orders and serve snacks and drinks
- Assess customer’s needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Restock and replenish bar inventory and supplies
Cashier
Jollibee Foods Corporation
01.2009 - 01.2010
- Manage transactions with customer using cash registers
- Collect payments whether in cash or credit
- Issue receipts, redeem stamps and coupons
- Cross-sell products and introduce new ones
Education
Hotel and Restaurant Management
Polytechnic University of the Phils
01.2018
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Caloocan High School
01.2014
Skills
- Computer Skills and Microsoft Proficient (Word, Excel and PowerPoint)
- Customer relations
- Recruiting and interviewing
- Decision-making
- Team leadership
- Employee performance evaluations
- Performance reviewing
- Coaching and mentoring
- Employee supervision
- Product and service sales
- Process improvement strategies
- Compliance
References
FENS CARL, ALVAREZ, +639495943593, POSITION : TEAM LEADER
STRENGTH
Flexible in learning, able to work in Shifting schedules, ability to manage Several assignments simultaneously, Can deal with different kinds of People, can work without any Supervision
Training
- Leadership Development
- IGNITE ILT Session1 to7
- IGNITE Vision Board Assignment2021
- Lean Six Sigma Yellow Belt
- Core and Leadership Competencies
- Leadership Pipeline Model
Timeline
Assistant Manager
WNS Global
02.2023 - Current
Team Leader
INSPIRO ALTIUS LINK COMPANY
05.2019 - 02.2023
Customer Service Representative
INSPIRO ALTIUS LINK COMPANY
05.2019 - 11.2019
Bartender
Raffles and Fairmont Hotel
04.2018 - 05.2019
Cashier
Jollibee Foods Corporation
01.2009 - 01.2010
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Caloocan High School
Hotel and Restaurant Management
Polytechnic University of the Phils
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