Jennet Gorospe
Antipolo City, Rizal
Summary
Accomplished Quality and Policy Enforcement Leader with a proven track record at Bytedance Philippines Inc. (TikTok) and BPO companies, enhancing operational excellence through Lean Six Sigma methodologies and robust quality and risk management. Expert in driving team performance and talent development, achieving improvement in quality metrics. Skilled in ISO Quality Management Sytems and passionate about elevating trust and safety standards.
Overview
22
22
years of professional experience
Work History
Head of Policy Enforcement - Livestream, T&S
Bytedance Philippines Inc (TikTok)
Pasig City, Manila
10.2023 - Current
Head of Quality Market Specialist - Video T&S
Bytedance Philippines Inc. (Tiktok)
Pasig City, Manila
06.2022 - 10.2023
Quality Director
TaskUs Lizardbearing Tasking Inc
Antipolo City, Rizal
06.2021 - 08.2021
Deputy General Manager - Training & Quality
Cognizant Philippines Inc
Taguig City, Manila
09.2019 - 05.2021
Process Improvement Director
Sutherland Global Services
Taguig City, Manila
12.2018 - 09.2019
Quality Head
Tech Mahindra Inc.
Quezon City, Manila
04.2014 - 04.2017
Process Expert
Globe Telecom
Taguig City, Manila
10.2013 - 02.2014
Center of Excellence Group Head
SPI Global Inc
Makati City, Manila
04.2005 - 09.2012
Quality Supervisor
Daksh IBM Subsidiary
Makati City, Manila
11.2004 - 04.2005
Quality Team Leader
Vision X Philippines
Makati City, Manila
08.2003 - 11.2004
Quality Assurance Associate
Vision X Philippines
Makati City, Philippines
06.2003 - 08.2003
Education
Bachelor of Science - Business Administration
University of Sto. Tomas
Manila, Philippines03-2000
High School Diploma -
St. Mary's College Q.C.
Quezon City, Philippines03-1996
Skills
- Certified Lean Six Sigma Green Belt (DMAIC/DFSS)
- Certified Enterprise Quality Professional
- Lean Six Sigma Black Belt Trained
- ISO 9001:2008 Quality Management Systems Lead Auditor
- ISO 27001:2005
- Quality Metrics Development
- Risk Management
- Trust and Safety Policy Enforcement
- Project Management
- People Management
- Talent Development
- Training Delivery Management
References
Neha Kapoor
Former Head of Training & Quality (APAC) - Bytedance Philippines, Inc (TikTok)
Jigger Tandog
Head of APAC Livestream Ops - Bytedance Philippines, Inc (Tiktok)
Brijendra Sharma
VP & Global Head of Ops Excellence - Tech Mahindra BPS
Timeline
Head of Policy Enforcement - Livestream, T&S
Bytedance Philippines Inc (TikTok)
10.2023 - Current
Head of Quality Market Specialist - Video T&S
Bytedance Philippines Inc. (Tiktok)
06.2022 - 10.2023
Quality Director
TaskUs Lizardbearing Tasking Inc
06.2021 - 08.2021
Deputy General Manager - Training & Quality
Cognizant Philippines Inc
09.2019 - 05.2021
Process Improvement Director
Sutherland Global Services
12.2018 - 09.2019
Quality Head
Tech Mahindra Inc.
04.2014 - 04.2017
Process Expert
Globe Telecom
10.2013 - 02.2014
Center of Excellence Group Head
SPI Global Inc
04.2005 - 09.2012
Quality Supervisor
Daksh IBM Subsidiary
11.2004 - 04.2005
Quality Team Leader
Vision X Philippines
08.2003 - 11.2004
Quality Assurance Associate
Vision X Philippines
06.2003 - 08.2003
Bachelor of Science - Business Administration
University of Sto. Tomas
High School Diploma -
St. Mary's College Q.C.
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