Jennelyn Muyco
Manila City,Philippines
Summary
Motivated Assistant Manager with strong leadership and organizational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance. Relationship manager with experience in banking, client servicing and sales strategy. Builds trusted client relationships, assesses financial information and supports smooth onboarding. Mentors new starters and helps maintain high standards across service delivery and regulatory compliance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Assistant Manager
Bank of the Philippine Islands
Makati City, Philippines
10.2017 - Current
Relationship Manager
- Handled a Php1.0B loan portfolio.
- Grew and maintained client base to maximize revenue.
- Oversaw the onboarding process for new clients, ensuring a smooth transition and high levels of client satisfaction.
- Analyzed financial statements and client portfolios to provide customised investment advice, enhancing client wealth.
- Conducted due diligence on potential clients to assess creditworthiness and align services with their financial goals.
- Monitored client accounts for changes in financial status or investment opportunities, offering timely advice.
Service Officer
- Supported Relationship Managers in servicing client portfolios.
- Monitored critical transactions, including loan drawdowns, payments, and placements.
- Ensured compliance with bank policies and regulatory standards for all client transactions.
- Served as primary contact for clients regarding operational and service-related inquiries.
Teacher
Falcon School
Quezon City, Philippines
01.2013 - 05.2017
Delivered engaging lessons in History and Home Economies to High School and Elementary students
Data Analyst
Datascope Communication (Phils.), Inc.
Makati City, Philippines
06.2011 - 12.2012
Executed data interpretation by encoding into company system.
Education
Bachelor of Business Administration - Bachelor in Business Teacher Education
Polytechnic University of Philippines
Manila City2011
Skills
- Client onboarding
- Relationship management
- Data analysis
- Customer relationship building
- Leadership skills
- Staff mentoring
- Performance monitoring
- Customer Service
- Positive attitude
Certification
- Money Laundering and Terrorism Financing Prevention Program (MLPP) 2025
- Physical Security Awareness Course - PSAC
- Code of Business Conduct (COBC) 2025
- Data Privacy Course 2025
- Financial Consumer Protection (FCP) 2025
- Information Security Awareness Program - ISAP
- Operational Risk Management - RCSA
- BPI OFFICERSHIP TRAINING PROGRAM (OTP)
Timeline
Assistant Manager
Bank of the Philippine Islands
10.2017 - Current
Teacher
Falcon School
01.2013 - 05.2017
Data Analyst
Datascope Communication (Phils.), Inc.
06.2011 - 12.2012
Bachelor of Business Administration - Bachelor in Business Teacher Education
Polytechnic University of Philippines