JENNELYN DUMANDAN VIDALLO
Trece Martires City,Philippines
Summary
Detail-oriented Cashier and Teller with expertise in customer service and foreign currency transactions. Excelled in enhancing customer satisfaction through effective communication. Experienced Telesales Agent skilled in addressing customer concerns and promoting financial products. Seeking to leverage skills in a dynamic role within a reputable financial institution.
Overview
1
1
Certification
11
11
years of professional experience
Work History
TELECOMMUNICATION ASSISTANT
ABU DHABI COMMERCIAL BANK
Abu Dhabi
09.2025 - 04.2026
- Managed inbound and outbound communications, delivering high-quality customer support through phone and other channels to enhance customer experience.
- Provided customers with accurate and timely information on products, services, and company policies.
- Maintained detailed records of customer interactions, tracking issues and resolutions to support consistent service excellence.
- Conducted thorough client interviews, confirming personal details and supporting transaction processes, including order placements and returns.
- Adhered to company standards and guidelines, contributing to sustained customer satisfaction and service quality.
Customer Service / Foreign Currency Handling
GLOBAL EXCHANGE CO
Abu Dhabi
06.2024 - 08.2025
- Assisted clients with foreign currency transactions, offering guidance on buying and selling to meet their financial goals.
- Monitored foreign currency exchange rates to provide informed customer support on market fluctuations.
- Identified and assessed customer needs to recommend suitable banking products and services effectively.
- Addressed customer inquiries via phone and chat, ensuring timely and accurate record-keeping of interactions.
- Managed cash drawer operations, ensuring accuracy in currency counting and maintaining cash balance.
- Provided customer assistance with account management, enhancing their banking experience and satisfaction.
TELLER / CASHIER / CUSTOMER SERVICE
PROGOTI EXCHANGE COMPANY
Abu Dhabi
09.2021 - 04.2024
- Provided exceptional customer service by addressing inquiries, offering information, and resolving remittance delays effectively.
- Collected cash payments and issued receipt vouchers, ensuring accurate financial transactions.
- Diligently verified and processed bank and cash remittance transactions to ensure accuracy.
- Managed and reconciled cash drawer daily, reporting any discrepancies to maintain financial integrity.
- Executed cash transactions for national and foreign currencies, maintaining compliance with exchange rates and regulations.
- Conducted purchase and sale of foreign currency, adhering to current exchange rates and regulations.
- Utilised computer systems to record customer transactions and generate official receipts.
- Conducted end-of-day transaction reconciliation to ensure cash receipts aligned with business transactions.
FINANCE/ACCOUNTS PAYABLE
MV SANTIAGO MEDICAL CENTER
Philippines
03.2015 - 07.2021
- Processed financial documents including invoices and payment checks, ensuring accuracy and timely handling.
- Managed all banking transactions and meticulously reconciled bank statements monthly to confirm the precision of financial records using Excel.
- Executed administrative duties including filing, generating reports, and performing bank reconciliations to support financial accuracy.
- Created and maintained tracking reports to inform management on the status of due and past due supplier invoices, enhancing financial oversight.
- Negotiated payment plans with clients and discussed account restructuring options for past due balances, promoting timely collections.
- Maintained effective communication with management and suppliers to facilitate smooth financial operations.
- Ensured the integrity of cash management by balancing cash drawers, documenting discrepancies, and reporting findings.
- Addressed billing inquiries and resolved customer service issues, maintaining high standards of client satisfaction.
- Supported management by handling cashier and billing tasks to ensure smooth operations.
Education
Certificate -
Information System Management
01-2011
Bachelor of Science - Business Management Major in Economics
Cavite States University - Main Campus
Cavite01-2011
Skills
- Data entry
- Budget management
- Accounts receivable and payable
- Bank reconciliation
- Financial reporting
- Budget management
- Customer relationship management
- Foreign currency exchange
- Customer service
- Communication skills
- Communication skills
Languages
English
Tagalog
Certification
Training and Seminar
- Fraud Awareness
- Data Privacy and Protection
- Anti Money Laundering
Additional Information
I hereby declare that the above information is true to the best of my knowledge and assure that if given a chance, I will discharge my duties and ability for the entire satisfaction of my superiors.
BEST REGARDS
Jennelyn Vidallo
Timeline
TELECOMMUNICATION ASSISTANT
ABU DHABI COMMERCIAL BANK
09.2025 - 04.2026
Customer Service / Foreign Currency Handling
GLOBAL EXCHANGE CO
06.2024 - 08.2025
TELLER / CASHIER / CUSTOMER SERVICE
PROGOTI EXCHANGE COMPANY
09.2021 - 04.2024
FINANCE/ACCOUNTS PAYABLE
MV SANTIAGO MEDICAL CENTER
03.2015 - 07.2021
Certificate -
Information System Management
Bachelor of Science - Business Management Major in Economics
Cavite States University - Main Campus