Jennelyn Batuigas
Cebu City, Province Of Cebu
Summary
Dynamic sales professional with extensive experience at Fast Distribution Corporation, excelling in customer service and strategic planning. Proven track record in increasing sales revenue through effective territory development and relationship building. Skilled in demand planning and cost reduction strategies, consistently achieving targets while fostering team collaboration and enhancing client satisfaction.
Overview
13
13
years of professional experience
Work History
Distributor Major Customer Specialist
Fast Distribution Corporation
Cebu City, Province Of Cebu, Philippines
10.2023 - Current
- Closed coordination with the Supplier's Customer Manager for the implementation of the channel programs and promotions.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Developed strong relationships with key accounts.
- Coordinated promotional events to showcase products and drive brand awareness.
- Improved supply chain efficiency by optimizing logistics operations and reducing costs.
- Resolved customer complaints promptly, maintaining positive reputation in market.
- Monitored competitive activities, adjusting strategies to maintain market leadership.
- Streamlined inventory management processes, maintaining optimal stock levels to meet demand without overstocking.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Maintained positive relationships with customers to promote continued business opportunities.
- Conducted regular follow-ups to ensure complete resolution of customers'' issues and satisfaction with the outcome.
Sales Manager - DA
Fast Distribution Corporation
Valenzuela, Metro Manila, Philippines
03.2023 - 09.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing coaching.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Supervisor
Fast Distribution Corporation
Borongan, Eastern Samar, Philippines
06.2021 - 03.2023
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Optimized sales routes and territories for maximum efficiency and coverage, using detailed analytics and mapping tools.
Area Marketing Manager
Fast Distribution Corporation
Calbayog City, Province Of Samar, Philippines
04.2017 - 06.2021
- Closed coordination with the Supplier's Regional Field Operations Executive on the implementation of channel programs.
- Collaborated with sales teams to develop targeted initiatives that addressed specific customer segments, driving revenue growth.
- Managed budgets effectively, optimizing resource allocation for maximum impact on sales targets within the Principal's budget.
- Ensuring that all channel programs and cycle plans were implemented based on the planogram and mechanics.
Store Manager
Robinson Retail Holdings Inc
Catarman, Northern Samar, Philippines
04.2016 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Trade Marketing Supervisor
Fast Distribution Corporation
Sogod, Southern Leyte, Philippines
05.2012 - 04.2016
- Closed coordination with the Regional Field Operations Executive on the implementation of Cycle Plan and Channel Program.
- Ensuring that all monthly programs are implemented based on the planogram and scheme.
- Coordinated efforts between marketing, logistics, finance, and other departments to ensure seamless execution of programs and initiatives.
- Increased promotional effectiveness by regularly evaluating the performance of various tactics against established KPIs.
Education
Bachelor of Science - Political Science
University of Makati
Makati City, Metro Manila, Philippines05-2008
Skills
- Technical aptitude
- Cost reduction strategies
- Demand planning
- Product distribution
- Customer service
- Strategic planning
- Sales goals
- Territory development
- Account development
- Safe driving
- Sales forecasting
- Teamwork and collaboration
- Relationship building
Timeline
Distributor Major Customer Specialist
Fast Distribution Corporation
10.2023 - Current
Sales Manager - DA
Fast Distribution Corporation
03.2023 - 09.2023
Sales Supervisor
Fast Distribution Corporation
06.2021 - 03.2023
Area Marketing Manager
Fast Distribution Corporation
04.2017 - 06.2021
Store Manager
Robinson Retail Holdings Inc
04.2016 - 04.2017
Trade Marketing Supervisor
Fast Distribution Corporation
05.2012 - 04.2016
Bachelor of Science - Political Science
University of Makati