Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

JENNEFER S. ABAD

STO. TOMAS CITY, BATANGAS

Summary

Im a hardworking and dedicated person with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

15
years of professional experience
1
Certification

Work History

MANILA TOLL EXPRESSWAY SYSTEM

TELLER IN CHARGE
06.2019 - 08.2024

Job overview

  • To supervise and oversee toll collection operations such as handling cash revenue, reporting and traffic control management.
  • Identified and eliminate errors when balancing cash point transactions.
  • Assisted in the training of new tellers, sharing knowledge and practices.
  • To provide efficient customer service satisfaction and meeting quality requirements on both internal and external customer.

BELLAPOSTO RESORT AND HOTEL

Front Desk Receptionist
10.2017 - 05.2019

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Compiled daily reports on guest arrivals/departures and occupancy rates for management review

Manila Toll Expressway System

Toll Teller
01.2010 - 09.2017

Job overview

  • Classified all vehicles passing through toll lanes in accordance with procedural requirements.
  • Collected tolls from highway users, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Monitored toll lane activity and generated operational reports.
  • Operated toll collection equipment and processed toll payments accurately.
  • Speak to the customer in outmost and professional manner at all times.

Education

Manuel S. Enverga University Foundation
Lucena City, Quezon, Philippines

Bachelor of Science from BSBA Major in Financial Management
07.2018

Skills

  • Cash Handling
  • Fast learner
  • Time Management
  • Strong Work Ethic
  • File Organization
  • Verbal and written communication

Certification

  • Training on the proper use, maintenance, care and handling of radio communication equipment-Manila Toll Expressway System, March 11, 2014
  • Positive Work Attitude And Excellent Customer Service Workshop-Manila Toll Expressway System, August 9, 2016CODEB IV-A Annual Business Students Summit-Alonte Sports Arena, Biñan laguna, November 25, 2016


Timeline

TELLER IN CHARGE

MANILA TOLL EXPRESSWAY SYSTEM
06.2019 - 08.2024

Front Desk Receptionist

BELLAPOSTO RESORT AND HOTEL
10.2017 - 05.2019

Toll Teller

Manila Toll Expressway System
01.2010 - 09.2017

Manuel S. Enverga University Foundation

Bachelor of Science from BSBA Major in Financial Management

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JENNEFER S. ABAD