JENNALYN M. NATIVIDAD
21-25 De Enero Street Zone 2 Central Signal Village Taguig ,Phillippines
Summary
Organised Administrative Clerk with strong skills in managing office operations, coordinating schedules, and handling correspondence. Capable of maintaining accurate records, streamlining administrative processes, and supporting team members. Brings valuable expertise in communicating with clients, ensuring smooth and productive office environments.
Overview
16
16
years of professional experience
Work History
Administrative Clerk
City Government of Taguig
Taguig City, Philippines
11.2011 - Current
- Assisted with the preparation of reports and presentations to support management decision-making.
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Organised and maintained filing systems, ensuring accurate record-keeping for easy retrieval of documents.
- Handled telephone enquiries, providing prompt and courteous service to clients and stakeholders.
- Monitored office supplies inventory and ordered materials to avoid operational disruptions.
- Supported office operations by taking on ad-hoc clerical duties.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
- Handled confidential documents with discretion to protect sensitive information.
- Managed office supplies stock and placed orders to replenish inventory, maintaining optimal levels.
- Updated company databases, ensuring accurate and current information was available for business operations.
- Scheduled appointments and managed calendars for senior staff to optimise time management.
- Compiled data, produced visualisation charts and prepared reports on behalf of staff.
- Facilitated meeting arrangements, setting up venues and preparing necessary materials for presentations.
- Implemented office policies and procedures to adhere to company standards and regulations.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Provided customer service by addressing queries and offering assistance to visitors.
- Communicated ideas clearly across multiple channels to assist staff.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
New Accounts Associate
China Banking Corporation
Paseo De Roxas, Makati City, Philippines
12.2013 - 06.2019
- Account Opening: Facilitate the opening of new checking, savings, and other bank accounts, including CASA accounts, and ensure accurate processing of account documentation, deposits, and term placements.
- Customer Service: Serve as the first point of contact for new customers, providing guidance on account options, explaining bank products and services, and addressing inquiries or concerns.
- Compliance and Verification: Verify customer information, evaluate Customer Identification Program (CIP) data, and ensure adherence to banking regulations and internal policies.
- Operational Support: Maintain accurate records, monitor reports related to account openings, process client-related documents, and assist with account transfers or closures.
- Sales and Cross-Selling: Promote bank products and services, achieve sales targets, and educate customers on additional offerings such as debit/credit cards, online banking, and certificates of deposit.
- Reconciled bank statements monthly, identifying discrepancies and rectifying them to maintain accurate financial records.
- Assisted with receiving, processing and verifying all invoices related to accounts payables.
- Monitored accounts receivable and payable, ensuring timely collection and payment of invoices.
- Checked imported bank statements into accounts system on daily basis to keep records up-to-date.
- Followed standard accounting procedures for accurate records.
- Worked with credit control to chase payment of outstanding sales invoices.
- Assisted in payroll processing, ensuring accurate calculation of wages, deductions, and tax contributions.
- Prepared and filed tax returns within assigned deadlines.
Business Development Specialist
BPI Globe BanKo
Ortigas Ave. Greenhills, San Juan, Philippines
02.2011 - 10.2013
Project Staff / Sales Counselor
Bank of the Philippine Islands
Paseo De Roxas, Makati City, Philippines
05.2010 - 02.2011
Education
Bachelor of Arts - Bachelor Of Arts Major in English
Jose Rizal University
Mandaluyong City, Skills
- Microsoft Excel
- Report preparation
- Records management
- Office administration
Timeline
New Accounts Associate
China Banking Corporation
12.2013 - 06.2019
Administrative Clerk
City Government of Taguig
11.2011 - Current
Business Development Specialist
BPI Globe BanKo
02.2011 - 10.2013
Project Staff / Sales Counselor
Bank of the Philippine Islands
05.2010 - 02.2011
Bachelor of Arts - Bachelor Of Arts Major in English
Jose Rizal University