Jennah Insauriga
Caloocan City
Summary
A dedicated and enthusiastic professional with extensive experience in concierge services. Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled at anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to contribute my expertise in customer service and administrative support to your esteemed organization to deliver exceptional service and create positive experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Gramercy Residences - Century Properties
08.2022 - Current
- Responsible for accommodating guests with their booking reservation
- Handling of amenities reservations
- Answering emails, internal and external phone calls & transferring to designated departments
- Coordinating residents concerns to other department
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Passenger Services
Philippine Airport Ground Support Solutions, Inc
04.2022 - 05.2022
Passenger Services April - May 2022
On-site & Online Practicum
- Oversaw ticketing, gate and ramp services.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
Front Office Professional
Hospitality Institute of America-Philippines Inc.
03.2022 - 04.2022
Certificates of Completion of Tourism Track 1 & 2
Online Practicum
Apr 3, 2021 - May 5, 2021
- Start Well in Hospitality, Leadership Foundation, & Front Office Professional
Mar 2022 - April 2022
- Event Operations, Event Planning, Hospitality Management, Hospitality Security Professional, Front Office Professional
Education
Bachelor of Science - International Tourism Management, Travel and Tour Operations
OUR LADY OF FATIMA UNIVERSITY
Quezon City, Metro Manila, Philippines06-2022
Skills
- Customer Service Excellence
- Capable of adjusting to various circumstances and needs
- Attention to Detail
- Effective problem solving
- Excellent Multitasking
- Telephone and Email Etiquette
- Training and mentoring
Certification
- AMERICAN HOSPITALITY ACADEMY DIPLOMA AWARDEE 2022
American Hospitality Academy, Diploma in Multi-Cultural Tourism Studies, Certified by Commission on Higher Education South Carolina, United States of America
- NATIONAL CERTIFICATE III IN EVENTS MANAGEMENT Sep 19, 2019
Center for Barista and Tourism Academy
References
Bryan Sollesa
Concierge Supervisor, The Gramercy Residences,
09454353415
Cristine Acunin
Head Concierge, The Gramercy Residences,
09267443587
Aroll Jane Enomar
Accounts Payable Officer, City Garden Grand Hotel
09613742192
Timeline
Concierge
Gramercy Residences - Century Properties
08.2022 - Current
Passenger Services
Philippine Airport Ground Support Solutions, Inc
04.2022 - 05.2022
Front Office Professional
Hospitality Institute of America-Philippines Inc.
03.2022 - 04.2022
Bachelor of Science - International Tourism Management, Travel and Tour Operations
OUR LADY OF FATIMA UNIVERSITY
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