Jenna Tolentino-tica
Senior Shipping Staff
MARIVELES
Summary
Results-oriented shipping professional with proven expertise in logistics coordination and process improvement. Committed to enhancing operational efficiency and reducing costs through strategic implementation and strong customer relationships.
Overview
10
10
years of professional experience
Work History
Senior Shipping Staff
Perpetual Prime Mfg. Inc.
05.2022 - Current
- Oversaw shipping operations, coordinating logistics and ensuring timely delivery of products.
- Streamlined packaging processes, improving efficiency and reducing shipping errors in operations.
- Collaborated with cross-functional teams to enhance shipping protocols and improve service quality.
- Implemented process improvements that reduced shipping costs and increased overall operational efficiency.
- Established positive relationships with customers and other staff members.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Liaised with management and other departments to maintain smooth operations.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Monitored and tracked budgets and expenses.
Sales Assistant / Customer Service
Acestar Int'l Service Corp.
06.2017 - 06.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Provided product knowledge and support to customers, contributing to increased sales performance.
- Monitored customer feedback to identify trends, informing strategies to improve service quality.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Import and Export Staff
Dong-In Sunbirds Corporation
02.2016 - 06.2017
- Managed documentation for import/export processes, enhancing accuracy and reducing processing delays.
- Coordinated international shipments, ensuring compliance with customs regulations and timely delivery.
- Negotiated freight rates with carriers, resulting in cost savings and improved service levels.
- Maintained inventory records and tracked shipments, facilitating efficient supply chain operations.
Education
Bachelor of Science - Customs Administration
Asia Pacific College of Advanced Studies
Balanga, Province Of Bataan, Philippines 04.2001 -
Skills
Shipping operations
Logistics coordination
Customs compliance
International shipments
Freight negotiation
Cost analysis
Cost efficiency
Process improvement
Operational efficiency
Client relationship management
Issue resolution
Crisis management
Timeline
Senior Shipping Staff
Perpetual Prime Mfg. Inc.
05.2022 - Current
Sales Assistant / Customer Service
Acestar Int'l Service Corp.
06.2017 - 06.2020
Import and Export Staff
Dong-In Sunbirds Corporation
02.2016 - 06.2017
Bachelor of Science - Customs Administration
Asia Pacific College of Advanced Studies
04.2001 -