Jenmarie J. Rabago
San Mateo
Summary
Professional with experience in frontline roles, prepared to deliver exceptional service and support. Strong emphasis on team collaboration and achieving results, adaptable to changing needs. Skilled in customer interaction, conflict resolution, and multitasking. Reliable and resourceful, known for maintaining high standards and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Cashier
Mercury Drug Corporation
10.2018 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Implemented inventory management techniques to minimize stock discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Project Business Office Assistant
Proserve Multi-Resources Specialists, Inc. (PLDT)
06.2015 - 06.2018
- Delivered exceptional customer service, enhancing overall client satisfaction and loyalty.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers for better service quality through active listening and empathy.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Service Crew
Golden Arches Development Corporation (McDonald’s)
02.2013 - 06.2015
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Monitored inventory levels, assisting in stock management to prevent shortages during peak hours.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Bachelor of Science in Business Administration - Marketing Management
University of Manila
Sampaloc, Manila04.2015
High School Diploma -
Ramon Magsaysay High School
España, Manila04.2011
Elementary School -
Padre Mariano Gomez Elementary School
Sta. Cruz, Manila05.2007
Skills
- Cash handling expertise
- POS system operations
- Customer service excellence
- Inventory management
- Transaction accuracy
- Product knowledge
- Conflict resolution
- High-pressure performance
- Team collaboration
- Operational efficiency
- Patience and empathy
- Customer assistance
- Work ethic and integrity
- Professionalism and courtesy
- Cash drawer balancing
- Attention to detail
- Retail merchandising
- Multitasking and organization
- Upselling techniques
- Time management skills
References
- Maybelle T., Caldea, 09276936587
- Justine Marie I., Rostro-Que, 09096837739
- Edgardo, Santos, 09310118001
Disclaimer
I hereby certify that all information given is correct and true.
Personal Data
- Age: 30 years old
- Birthday: May 25, 1995
- Place of Birth: Manila
- Gender: Female
- Height: 5’0
- Civil Status: Married
- Nationality: Filipino
- Religion: Roman Catholic
- Father’s Name: Jose T. Jalandoni
- Occupation: Auto mechanic
- Mother’s Name: Margie L. Jalandoni
- Occupation: Housewife
Timeline
Cashier
Mercury Drug Corporation
10.2018 - 09.2025
Project Business Office Assistant
Proserve Multi-Resources Specialists, Inc. (PLDT)
06.2015 - 06.2018
Service Crew
Golden Arches Development Corporation (McDonald’s)
02.2013 - 06.2015
Bachelor of Science in Business Administration - Marketing Management
University of Manila
High School Diploma -
Ramon Magsaysay High School
Elementary School -
Padre Mariano Gomez Elementary School