JENLYN MANGOBA
NURSING GRADUATE
Taytay, Province Of Rizal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
ADMIN MANAGER
KYRIE CONSTN & DEV CORP.
02.2013 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Customer Service Representative
INTELLICARE ASALUS CORPORATION
01.2007 - 11.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Nursing
CONCORDIA COLLEGE
PEDRO GIL STA ANA MANILA 05.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Workforce Management
Business Development
Business Administration
Staff Management
Policy Implementation
Contract Management
Multitasking
Watching Movies
I love watching thriller movies and sharing the stories to others like relatives & friends (im a risk taker type of person
Timeline
ADMIN MANAGER
KYRIE CONSTN & DEV CORP.
02.2013 - 08.2024
Customer Service Representative
INTELLICARE ASALUS CORPORATION
01.2007 - 11.2008
Bachelor of Science - Nursing
CONCORDIA COLLEGE
05.2001 -
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