JEN KLEYR GADA
Customer Experience / Hoteliers
Calapacuan
Summary
Committed and hardworking Customer Service Rep with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Exactstar
Olongapo City
11.2021 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Golden Bria Holdings, Inc.
Subic Zambales
03.2021 - 11.2021
- Greeting clients and handling cash
- Registers sales in POS
- Receiving payment and issuing receipts
- Managing Official receipts in different mode of payments (Cash, check, bank and card).
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Marketing Assistant
Golden Bria Holdings, Inc.
Subic, Zambales
04.2019 - 03.2020
- Provided support to marketing department
- Assisted clients with their inquiries
- Worked with the marketing team to close sales
- Encoded sales in system.
Cashier/Waitress
Whiterock Beach Hotel + Waterpark Inc.
Subic, Zambales
02.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Education
High School -
Manggahan National High School
Mangan-Vaca, Subic 01.2011 - 04.2015
Tourism Hotel & Restaurant Operations - Hospitality
Kolehiyo Ng Subic
Wawandue, Subic 01.2015 - 04.2017
Skills
Fast learnerundefined
Applicant Name
JEN KLEYR GADA
Disclaimer
I do hereby declare that the above particulars information and facts stated are true, correct and complete to the best of my knowledge and belief.
Timeline
Customer Service Representative
Exactstar
11.2021 - Current
Cashier
Golden Bria Holdings, Inc.
03.2021 - 11.2021
Marketing Assistant
Golden Bria Holdings, Inc.
04.2019 - 03.2020
Cashier/Waitress
Whiterock Beach Hotel + Waterpark Inc.
02.2018 - 03.2019
Tourism Hotel & Restaurant Operations - Hospitality
Kolehiyo Ng Subic
01.2015 - 04.2017
High School -
Manggahan National High School
01.2011 - 04.2015
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