JEN KLEYR GADA
Customer Experience / Hoteliers
Calapacuan
Summary
Committed and hardworking Customer Service Rep with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Exactstar
Olongapo City
11.2021 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Golden Bria Holdings, Inc.
Subic Zambales
03.2021 - 11.2021
- Greeting clients and handling cash
- Registers sales in POS
- Receiving payment and issuing receipts
- Managing Official receipts in different mode of payments (Cash, check, bank and card).
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Marketing Assistant
Golden Bria Holdings, Inc.
Subic, Zambales
04.2019 - 03.2020
- Provided support to marketing department
- Assisted clients with their inquiries
- Worked with the marketing team to close sales
- Encoded sales in system.
Cashier/Waitress
Whiterock Beach Hotel + Waterpark Inc.
Subic, Zambales
02.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Education
High School -
Manggahan National High School
Mangan-Vaca, Subic 01.2011 - 04.2015
Tourism Hotel & Restaurant Operations - Hospitality
Kolehiyo Ng Subic
Wawandue, Subic 01.2015 - 04.2017
Skills
Fast learner
Customer Service
POS Systems
Written and verbal communication
Product Knowledge
Customer Relations
Daily Reporting
Patience and Empathy
Work Ethic and Integrity
Time management abilities
Applicant Name
JEN KLEYR GADA
Disclaimer
I do hereby declare that the above particulars information and facts stated are true, correct and complete to the best of my knowledge and belief.
Timeline
Customer Service Representative
Exactstar
11.2021 - Current
Cashier
Golden Bria Holdings, Inc.
03.2021 - 11.2021
Marketing Assistant
Golden Bria Holdings, Inc.
04.2019 - 03.2020
Cashier/Waitress
Whiterock Beach Hotel + Waterpark Inc.
02.2018 - 03.2019
Tourism Hotel & Restaurant Operations - Hospitality
Kolehiyo Ng Subic
01.2015 - 04.2017
High School -
Manggahan National High School
01.2011 - 04.2015