Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Jenine Maria Ramos

Jenine Maria Ramos

Pasig, Metro Manila

Summary

Adept in data analysis and report preparation, I significantly enhanced report accuracy and team collaboration at WHG Customer Services Philippines Inc. Known for adaptability and attention to detail, I excel in fast-paced environments, driving customer satisfaction and operational improvements.

Rational Customer Protection Analyst with almost 6 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

11
11
years of professional experience

Work History

Customer Protection Analyst - Safer Gambling

WHG Customer Services Philippines Inc.
05.2018 - Current
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Collected, arranged, and input information into database system.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Customer Service Representative

Salmat Philippines
02.2017 - 04.2017

Tier 1 - 3 Chat/Email Support Representative

TELUS International Philippines
08.2015 - 09.2016

Email Support

Gateway Express Call Centre Inc.
02.2014 - 08.2014

Customer Service Representative

Teleperformance Philippines
06.2013 - 01.2014

Education

Associate In Computer Technology -

STI College
Meycauayan, Bulacan.
04.2001 -

Skills

Documentation And Reporting

Audit Support

Data Processing

Regulatory Compliance

Data Analysis

Quality Assurance

BI dashboards

Additional Information

Cyber Security, Risk Management, ABAC & Competition Law, Global Anti-Money Laundering and Data Protection 2024 certified.

Timeline

Customer Protection Analyst - Safer Gambling

WHG Customer Services Philippines Inc.
05.2018 - Current

Customer Service Representative

Salmat Philippines
02.2017 - 04.2017

Tier 1 - 3 Chat/Email Support Representative

TELUS International Philippines
08.2015 - 09.2016

Email Support

Gateway Express Call Centre Inc.
02.2014 - 08.2014

Customer Service Representative

Teleperformance Philippines
06.2013 - 01.2014

Associate In Computer Technology -

STI College
04.2001 -
Jenine Maria Ramos