Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jeniffer Gutierrez

Technical Customer Care
San Mateo, Province Of Rizal,RIZ
Jeniffer Gutierrez

Summary

To seek and maintain full-time/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
years of professional experience

Work History

Onlinejobs.ph

Technical Customer Service Representative
02.2024 - Current

Job overview

  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Increased client satisfaction by tailoring solutions to individual needs and preferences within the scope of available resources.
  • Actively participated in cross-functional projects, collaborating with colleagues from various departments to enhance overall service quality.
  • Recommended products to customers, thoroughly explaining details.

Transcosmos Information Systems

Customer Service Representative
01.2023 - 12.2023

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.

Alorica

Technical Support Representative
10.2016 - 11.2022

Job overview

  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.

Puregold Price Club

Cashier
04.2013 - 10.2013

Job overview

Puregold Price Club

Cashier
03.2011 - 08.2011

Job overview

Pinas Sarap Foods Inc

Restaurant Team Member
11.2010 - 01.2011

Job overview

Education

Better Children of St Clare Montessori Center
Caloocan City, Metro Manila, Philippines

High School Diploma
04.2001

University Overview

Skills

    Incoming Call Management

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Timeline

Technical Customer Service Representative
Onlinejobs.ph
02.2024 - Current
Customer Service Representative
Transcosmos Information Systems
01.2023 - 12.2023
Technical Support Representative
Alorica
10.2016 - 11.2022
Cashier
Puregold Price Club
04.2013 - 10.2013
Cashier
Puregold Price Club
03.2011 - 08.2011
Restaurant Team Member
Pinas Sarap Foods Inc
11.2010 - 01.2011
Better Children of St Clare Montessori Center
High School Diploma
04.2001

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Jeniffer GutierrezTechnical Customer Care