Jeniffer Cabiles
Business Process Outsourcing
Muntinlupa City
Summary
Accomplished BPO customer service reprentative focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working with exceptional experience leading teams, delivering results and exceeding expectations.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Subject Matter Expert
Everise
BGC Taguig
11.2022 - Current
- Managed user accounts, permissions and group policies for optimal system security.
- Improved user productivity and efficiency through system training and support.
- Making a clinical authorization for medical needs of the clients
- Reviewing faxes that is for authorization sent by doctors and their clinics.
- Reviewing medicines quantity and day supplies.
- Handling verification and healthcare accounts of the clients.
- Sending authorization to Company's pharmacy to release the medicines needed byvthe client.
Account and Payment Executive Assistant
Entain
Pasay City
11.2019 - 05.2020
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Handling deposits and withdrawal transaction of the players.
- Verification of credit cards that is used in betting.
- Reviewing KYC and AML process.
- Verification and KYC process.
Sr. Operation Representative
Capital One
Muntinlupa City
03.2020 - 08.2021
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handling credit cards account.
- Reviewing unauthorized transactions.
- Cash advance processing.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
Risk Management Specialist
William Hill Online Sportsbook And Casino
BGC Taguig
01.2016 - 08.2019
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Kept operations in line with government regulations by carefully checking documentation.
- Instituted regular safety inspections and hazards management strategies to keep operations compliant.
- Arranged risk management team meeting by preparing materials, updating calendars and setting up conference spaces.
Education
Bachelor Of Administrative Studies - Business Administration And Management
San Pedro College of Business Administration
San Pedro Laguna 06.2007 - 03.2010
Skills
Training and mentoring
Business Development
Negotiation
Business administration
Team Building
Teamwork and Collaboration
Timeline
Subject Matter Expert
Everise
11.2022 - Current
Sr. Operation Representative
Capital One
03.2020 - 08.2021
Account and Payment Executive Assistant
Entain
11.2019 - 05.2020
Risk Management Specialist
William Hill Online Sportsbook And Casino
01.2016 - 08.2019
Bachelor Of Administrative Studies - Business Administration And Management
San Pedro College of Business Administration
06.2007 - 03.2010