JENIFFER B. LADERAS
Caloocan City
Summary
Customer-focused professional with over 20 years in hospitality and administrative support. Expertise in managing complex customer inquiries, resolving operational issues, and leading teams to exceed service expectations. Background in frontline service and back-office operations positions for impactful contributions to a team-oriented organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Church Office Assistant
Gerizim Evangelical Church
03.2025 - 01.2026
- Handled calls, emails, scheduling, and document filing for efficient communication.
- Maintained accurate records of church members, finances, and events to support organizational planning.
- Prepare weekly bulletins, reports and minutes of meetings.
- Collected DTR, prepared paystubs, and submitted payroll summaries to ensure timely employee compensation.
- Maintain employee records, leave balances and attendance logs.
Restaurant Supervisor (Chedi Restaurant & Resort, Sushi Ponto)
Workout Trading & Services
09.2019 - 10.2024
- Managed order processing efficiently. Maintained a high standard of Customer Service and satisfaction by monitoring waitstaff performance.
- Checking stock levels, replenishing stock, and keeping the checkout area clean.
- Coordinated and scheduled staff shifts to optimize restaurant operations.
- Ensured compliance with sanitation, safety, and health regulations to maintain a safe dining environment.
Administrator Assistant
Business Trends based in ABS-CBN Corp.
10.2016 - 01.2019
- Successfully managed the day-to-day operations of a busy office, including organizing and coordinating meetings, filing, and other administrative duties.
- Executed administrative tasks including data entry, filing, and addressing customer inquiries to support office operations.
- Managed incoming and outgoing communications through emails, phone calls, and letters.
Project Secretary
J.E Manalo & Co., Inc
12.2014 - 08.2016
- Prepared and organized project documents including reports, memos, and transmittals to ensure timely distribution and accessibility.
- Maintained filing systems for drawings, permits, and correspondence to support efficient project tracking and retrieval.
- Organized meetings, prepared agendas, and recorded minutes for effective project tracking.
Document Controller
F.F Cruz Company & Inc.
05.2013 - 09.2014
- Managed and tracked full lifecycle of documents from creation to archiving for major project, ensuring compliance and accessibility.
- Implemented system for efficient storage, organization, retrieval, and archiving of documents, enhancing retrieval speed and accuracy.
- Maintained up-to-date audit trail of documents and tracked changes, supporting accountability and document integrity.
Project Secretary cum Accounting staff
Home Construction Inc.
05.2012 - 04.2013
- Processed invoices, purchase orders, and payments to ensure timely financial operations.
- Coordinated communication among project teams, suppliers, and finance to facilitate project progress.
- Assisted with monthly financial reporting by compiling data and verifying accuracy.
- Ensuring that all relevant fees are invoiced and collected for services rendered at the pier.
Business Development Assistant
Manila North Harbour Port Inc.
11.2010 - 03.2012
- Collaborated with departments to identify and pursue new sales opportunities.
- Researched market trends to pinpoint areas for growth and profitability.
- Developed and implemented strategies that expanded client base and increased market reach.
Secretary
LS Lights Marketing
10.2008 - 07.2010
- Managed preparation and organization of reports, quotations, and correspondence to ensure timely communication.
- Answered phone calls and emails, providing assistance to clients and visitors to enhance customer service experience.
- Prepare and manage documents such as reports, quotations, and correspondence.
- Organized and maintained digital and physical filing systems for efficient document retrieval and management.
Receptionist cum Office Clerk
DEMARKAN Enterprises
07.2005 - 01.2008
- Answered and transferred phone calls, screened calls, and took messages to ensure effective communication.
- Greeted visitors and customers, answered questions, and created a welcoming environment to enhance client experience.
- Executed clerical tasks to enhance office efficiency.
Cashier
National Bookstore Inc.
02.2004 - 05.2005
- Provided exceptional customer service to enhance customer satisfaction in high-volume retail environment.
- Processed accurate and efficient cash and credit transactions.
- Executed daily administrative tasks, including data entry and report reconciliation, to support overall store operations.
Education
Bachelor of Science in Business Administration - Marketing Management
Lyceum of the Philippines University
Lawton, Manila01-2003
High School Graduate - undefined
Westminster High School
Tondo, Manila01-2000
Skills
- Organizational planning
- Administrative tasks
- Microsoft Office Suite (Word, Excel, PowerPoint, Google Workspace)
- Time management
- Detail-Oriented
- Customer service focus
- Verbal communication
Certification
- Certified in Strategic Planning for Community Organizations Inspire Management Training Academy (Doha, Qatar)
- Basic Accounting and Bookkeeping and Introduction to Feasibility Study Preparation. Inspire Management Training Academy (Doha, Qatar)
Timeline
Church Office Assistant
Gerizim Evangelical Church
03.2025 - 01.2026
Restaurant Supervisor (Chedi Restaurant & Resort, Sushi Ponto)
Workout Trading & Services
09.2019 - 10.2024
Administrator Assistant
Business Trends based in ABS-CBN Corp.
10.2016 - 01.2019
Project Secretary
J.E Manalo & Co., Inc
12.2014 - 08.2016
Document Controller
F.F Cruz Company & Inc.
05.2013 - 09.2014
Project Secretary cum Accounting staff
Home Construction Inc.
05.2012 - 04.2013
Business Development Assistant
Manila North Harbour Port Inc.
11.2010 - 03.2012
Secretary
LS Lights Marketing
10.2008 - 07.2010
Receptionist cum Office Clerk
DEMARKAN Enterprises
07.2005 - 01.2008
Cashier
National Bookstore Inc.
02.2004 - 05.2005
High School Graduate - undefined
Westminster High School
Bachelor of Science in Business Administration - Marketing Management
Lyceum of the Philippines University