JENIFFER ARGUELLES
Santa Rosa, Province Of Laguna
Summary
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Overview
16
16
years of professional experience
Work History
Team Leader
Concentrix
Santa Rosa, Province Of Laguna, Philippines
03.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Customer Service Representative
Concentrix-Nuvali
Santa Rosa, Province Of Laguna, Philippines
12.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
First Class / Business Class Cabin Crew
Qatar Airways
Doha, Qatar
07.2013 - 11.2017
- Company Overview: Doha Qatar
- Dealing with high-net worth individuals in a professional and mature manner
- Contributing to a customer five star In-flight experience
- Responsible for the safety and comfort of the passenger
- Deals with in-flight emergencies and first aid situation
- Conducting safety checks before and after the flight
- Dealing with difficult passengers and situations politely but firmly
- Doha Qatar
Cabin Crew-in-Charge International
Southeast Asian Airline/ Tiger Airways Philippines (Now Ceb Go)
11.2010 - 07.2012
- Overall in charge of service delivery and safety aspect in flight
- Ensures proper maintenance of all first aid and emergency equipment
- Ensures the safety of passengers during flight
- Implements quality customer service to ensure full compliance with the airline operation
Lead Cabin Crew Domestic
Cebu Pacific Air
08.2009 - 11.2010
- Ensure proper maintenance of all first aid and emergency equipment
- Overall in charge of service delivery and safety aspect in flight
- Ensures the safety of passengers during flight
- Implements quality customer service to ensure full compliance with the airline operation
Education
Bachelor of Science - Nursing
UniversityofPerpetualHelpMedical University
01.2009
AB - Communication Arts
University of Perpetual Help Laguna
01.2006
Secondary -
AdventistUniversity ofthePhilippinesAcademy
Silang, Cavite01.2004
Skills
- Teamwork and collaboration
- Customer assistance
- Critical thinking
- Problem-solving
- Reliability and punctuality
- Team motivation
- Customer relations
- Cultural sensitivity
- Team supervision
- Problem resolution
- Call center experience
- People management
- Complaint handling
- Coaching and mentoring
Personal Information
- Citizenship: Filipino
- Date of Birth: 08/17/87
- Marital Status: Single
Timeline
Team Leader
Concentrix
03.2022 - Current
Customer Service Representative
Concentrix-Nuvali
12.2020 - 03.2022
First Class / Business Class Cabin Crew
Qatar Airways
07.2013 - 11.2017
Cabin Crew-in-Charge International
Southeast Asian Airline/ Tiger Airways Philippines (Now Ceb Go)
11.2010 - 07.2012
Lead Cabin Crew Domestic
Cebu Pacific Air
08.2009 - 11.2010
AB - Communication Arts
University of Perpetual Help Laguna
Secondary -
AdventistUniversity ofthePhilippinesAcademy
Bachelor of Science - Nursing
UniversityofPerpetualHelpMedical University