JENIFER M. VILLARIN
Cebu City
Summary
Skilled in managing and processing customer orders with efficiency and accuracy. Have experience in maintaining detailed records, coordinating with logistics for timely delivery, and ensuring customer satisfaction through effective communication. Possess strong organizational skills and ability to multitask under tight deadlines. Contributed to streamlining order processing procedures, resulting in improved workflow and customer feedback.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Entry Specialist and CSR
VALOROO
Cebu City
07.2025 - Current
- Processed customer orders with high attention to detail and accuracy.
- Verified customer information to ensure correct order fulfillment.
- Managed incoming orders and prioritized tasks to meet tight deadlines.
- Collaborated with logistics teams to coordinate order shipments and deliveries.
- Prepared order confirmations and communicated relevant details to customers.
- Performed data entry tasks accurately and efficiently utilizing computerized systems.
- Maintained accurate records of all orders entered into the system.
Team Lead
Drayage Specialist
Cebu City
01.2025 - 07.2025
- Served as primary client contact, addressing inquiries regarding logistics and shipments.
- Collected and documented client feedback on service quality and logistics efficiency.
- Supported agents in resolving shipment issues and client concerns.
- Covered agent responsibilities during absences to ensure uninterrupted client service.
Data Entry Specialist
Drayage Specialist
Cebu City
08.2023 - 01.2025
- Accurately entered shipment details into the company's database.
- Reviewed completed shipments and calculated final charges, including delivery costs and additional fees.
- Prepared and sent final charges to clients in a timely manner, ensuring accuracy in pricing and descriptions.
- Coordinated with the billing department to resolve any discrepancies or payment issues.
- Collected and organized essential shipment paperwork and forward it to customer
- Assist the senior dispatcher in dispatching driver's loads.
Customer Advisor II
Concentrix
Cebu City
01.2021 - 01.2023
- Explained and clarified billing statements, addressing specific charges and discrepancies
- Troubleshoot internet connection, landline and cable service
- Scheduling technician appointment
- Upsold Additional Services and Product
Education
Bachelor of Science - Accountancy
University of The Visayas
Colon St., Cebu City12.2025
High School Diploma -
University of The Visayas
Colon St., Cebu City05-2018
Skills
- Effective Time Management
- Team Collaboration
- Data Entry & Accuracy
- Efficiency Under Pressure
- Documentation Management
- Billing & Invoicing
- Attention to detail
Certification
Civil Service Eligible, 08/01/24
References
Bryan Tapangan, Drayage Specialist-Dispatcher, +639293605920, bryeski5263@gmail.com
Languages
- English
- Filipino
Timeline
Order Entry Specialist and CSR
VALOROO
07.2025 - Current
Team Lead
Drayage Specialist
01.2025 - 07.2025
Data Entry Specialist
Drayage Specialist
08.2023 - 01.2025
Customer Advisor II
Concentrix
01.2021 - 01.2023
Bachelor of Science - Accountancy
University of The Visayas
High School Diploma -
University of The Visayas