Jenifer Manaog
General VA, Administrative Assistant, Cold Caller, Customer Service
Naga City
Summary
To work and grow in a professional environment where my knowledge and experience can be used.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
GENERAL VA | ADMINISTRATIVE ASSISTANT | COLD CALLER
Golden Star Realty
08.2022 - 05.2025
- Sent emails for 250 per day with 40% read and response.
- Setting appointments for 10 connected people weekly, with 30 to 50% open and response.
- Troubleshoot tools and any issues with the use of AI or ChatGPT.
- Organized data and tracked records using Microsoft Office, such as Google Sheets and Docs.
COLD CALLER| APPOINTMENT SETTER| ADMIN ASSISTANT
NATIONAL QUICK SELL
- 08.2022
- Cold calling random leads, setting up and scheduling appointments, Admin work by sending daily reports, data entry, sorting emails, and uploading lists of leads.
COLD CALLER | APPOINTMENT SETTER
HOME OFFER NOW
12.2019 - 02.2020
- Cold calling looking for sellers, setting up an appointment for call backs, and/or transferring the qualified leads.
COLD CALLER | TELEMARKETER
FARMERS INSURANCE
10.2019 - 12.2019
- Cold calling, looking for buyers, and transferring qualified leads.
COLD CALLER | TELEMARKETER
VERSATEL MARKETING
08.2019 - 09.2019
- Cold calling and looking for insurance buyer and transferring qualified leads.
SALES AND CUSTOMER CARE REPRESENTATIVE
TELUS INT’L PHILIPPINES
05.2017 - 07.2019
- Company Overview: (BPO)
- Taking and processing online orders, checking up on delivery status, and assisting customers’ concerns.
- (BPO)
SALES AND CUSTOMER CARE REPRESENTATIVE
CONCENTRIX DAKSH PHILIPPINES
07.2015 - 04.2017
- Company Overview: (BPO)
- Taking and processing online orders and assisting customers’ concern.
- (BPO)
SALES | CUSTOMER SERVICE | ADMIN ASSISTANT
DIRECTO.COM PHILIPPINES
08.2014 - 07.2015
- Company Overview: (BPO)
- Cold calling, Admin tasks, Data entry, Sorting email.
- (BPO)
Education
COLLEGE ASSOCIATE GRADUATE - BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT
MARINER’S POLYTECHNIC COLLEGES
01.2007 - 01.2008
HIGH SCHOOL GRADUATE - undefined
SANTOLAN HIGH SCHOOL
ELEMENTARY GRADUATE -
SANTOLAN ELEMENTARY SCHOOL
01.1999 - 01.2000
Skills
Proficient in Microsoft Office Suite
Efficient data input
Document organization
Email organization
Comprehensive understanding of products
Lead generation through calls
Effective query resolution
Committed to continuous learning
Awards And Acknowledgements
- Best and Most Improve Agent (Top 1) at Telus Int’l Phil’s.
- Passion for Growth Award (Training for Team Leader)
- Sales Top Agent – Directo.com Philippines
Tools Used
CallTools, Phone burner, Zoiper, Vial Dial, Zoom, Slack, Whatsapp, Google Chat, Telegram, Google Teams, Discord, TeamViewer, AnyDesk, Podio, Sales Force, ChatGpt
Timeline
GENERAL VA | ADMINISTRATIVE ASSISTANT | COLD CALLER
Golden Star Realty
08.2022 - 05.2025
COLD CALLER | APPOINTMENT SETTER
HOME OFFER NOW
12.2019 - 02.2020
COLD CALLER | TELEMARKETER
FARMERS INSURANCE
10.2019 - 12.2019
COLD CALLER | TELEMARKETER
VERSATEL MARKETING
08.2019 - 09.2019
SALES AND CUSTOMER CARE REPRESENTATIVE
TELUS INT’L PHILIPPINES
05.2017 - 07.2019
SALES AND CUSTOMER CARE REPRESENTATIVE
CONCENTRIX DAKSH PHILIPPINES
07.2015 - 04.2017
SALES | CUSTOMER SERVICE | ADMIN ASSISTANT
DIRECTO.COM PHILIPPINES
08.2014 - 07.2015
COLLEGE ASSOCIATE GRADUATE - BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT
MARINER’S POLYTECHNIC COLLEGES
01.2007 - 01.2008
ELEMENTARY GRADUATE -
SANTOLAN ELEMENTARY SCHOOL
01.1999 - 01.2000
COLD CALLER| APPOINTMENT SETTER| ADMIN ASSISTANT
NATIONAL QUICK SELL
- 08.2022
HIGH SCHOOL GRADUATE - undefined
SANTOLAN HIGH SCHOOL