Jenifer Manaog
General VA, Administrative Assistant, Cold Caller, Customer Service
Naga City
Summary
To work and grow in a professional environment where my knowledge and experience can be used.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
GENERAL VA | ADMINISTRATIVE ASSISTANT | COLD CALLER
Golden Star Realty
08.2022 - 05.2025
- Sent emails for 250 per day with 40% read and response.
- Setting appointments for 10 connected people weekly, with 30 to 50% open and response.
- Troubleshoot tools and any issues with the use of AI or ChatGPT.
- Organized data and tracked records using Microsoft Office, such as Google Sheets and Docs.
COLD CALLER| APPOINTMENT SETTER| ADMIN ASSISTANT
NATIONAL QUICK SELL
- 08.2022
- Cold calling random leads, setting up and scheduling appointments, Admin work by sending daily reports, data entry, sorting emails, and uploading lists of leads.
COLD CALLER | APPOINTMENT SETTER
HOME OFFER NOW
12.2019 - 02.2020
- Cold calling looking for sellers, setting up an appointment for call backs, and/or transferring the qualified leads.
COLD CALLER | TELEMARKETER
FARMERS INSURANCE
10.2019 - 12.2019
- Cold calling, looking for buyers, and transferring qualified leads.
COLD CALLER | TELEMARKETER
VERSATEL MARKETING
08.2019 - 09.2019
- Cold calling and looking for insurance buyer and transferring qualified leads.
SALES AND CUSTOMER CARE REPRESENTATIVE
TELUS INT’L PHILIPPINES
05.2017 - 07.2019
- Company Overview: (BPO)
- Taking and processing online orders, checking up on delivery status, and assisting customers’ concerns.
- (BPO)
SALES AND CUSTOMER CARE REPRESENTATIVE
CONCENTRIX DAKSH PHILIPPINES
07.2015 - 04.2017
- Company Overview: (BPO)
- Taking and processing online orders and assisting customers’ concern.
- (BPO)
SALES | CUSTOMER SERVICE | ADMIN ASSISTANT
DIRECTO.COM PHILIPPINES
08.2014 - 07.2015
- Company Overview: (BPO)
- Cold calling, Admin tasks, Data entry, Sorting email.
- (BPO)
Education
COLLEGE ASSOCIATE GRADUATE - BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT
MARINER’S POLYTECHNIC COLLEGES
01.2007 - 01.2008
HIGH SCHOOL GRADUATE - undefined
SANTOLAN HIGH SCHOOL
ELEMENTARY GRADUATE -
SANTOLAN ELEMENTARY SCHOOL
01.1999 - 01.2000
Skills
Proficient in Microsoft Office Suite
Awards And Acknowledgements
- Best and Most Improve Agent (Top 1) at Telus Int’l Phil’s.
- Passion for Growth Award (Training for Team Leader)
- Sales Top Agent – Directo.com Philippines
Tools Used
CallTools, Phone burner, Zoiper, Vial Dial, Zoom, Slack, Whatsapp, Google Chat, Telegram, Google Teams, Discord, TeamViewer, AnyDesk, Podio, Sales Force, ChatGpt
Timeline
GENERAL VA | ADMINISTRATIVE ASSISTANT | COLD CALLER
Golden Star Realty
08.2022 - 05.2025
COLD CALLER | APPOINTMENT SETTER
HOME OFFER NOW
12.2019 - 02.2020
COLD CALLER | TELEMARKETER
FARMERS INSURANCE
10.2019 - 12.2019
COLD CALLER | TELEMARKETER
VERSATEL MARKETING
08.2019 - 09.2019
SALES AND CUSTOMER CARE REPRESENTATIVE
TELUS INT’L PHILIPPINES
05.2017 - 07.2019
SALES AND CUSTOMER CARE REPRESENTATIVE
CONCENTRIX DAKSH PHILIPPINES
07.2015 - 04.2017
SALES | CUSTOMER SERVICE | ADMIN ASSISTANT
DIRECTO.COM PHILIPPINES
08.2014 - 07.2015
COLLEGE ASSOCIATE GRADUATE - BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT
MARINER’S POLYTECHNIC COLLEGES
01.2007 - 01.2008
ELEMENTARY GRADUATE -
SANTOLAN ELEMENTARY SCHOOL
01.1999 - 01.2000
COLD CALLER| APPOINTMENT SETTER| ADMIN ASSISTANT
NATIONAL QUICK SELL
- 08.2022
HIGH SCHOOL GRADUATE - undefined
SANTOLAN HIGH SCHOOL
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