Jenie Rose Rojo
Virtual Assisstant
Baguio City, Province Of Benguet
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Financial Advisor
Philam Life
03.2024 - Current
Machinist
MOOG Controls Corporation
06.2013 - 06.2020
- Suggested new methods of machining that resulted in better product quality with reduced production time.
- Improved workplace safety by performing routine maintenance on machinery and ensuring all equipment was in proper working order.
- Reduced waste and increased material utilization with precise measurement and cutting techniques.
- Maximized machine uptime by efficiently scheduling jobs based on priority level and resource availability.
Call Center Representative
Sitel Call Center Site 1
04.2010 - 10.2010
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Bachelor of Science - Nursing
University of Baguio
Baguio City, Province Of Benguet, Philippines 05.2001 -
Skills
Customer Service
Multitasking and Time Management
Teamwork and Collaboration
Adaptability
Timeline
Financial Advisor
Philam Life
03.2024 - Current
Machinist
MOOG Controls Corporation
06.2013 - 06.2020
Call Center Representative
Sitel Call Center Site 1
04.2010 - 10.2010
Bachelor of Science - Nursing
University of Baguio
05.2001 -