Internet, Movies, Music, Beach
Hi, I’m
JENEVY DIAMOS
A+ Virtual Assistant | Admin Superstar
Lapu-Lapu
"Great things take time. Your step might not be the last step to greatness, but it could be the most vital step towards it"
Unknown
Summary
Driven to support solopreneurs and entrepreneurs as part of a fast-paced, ambitious team, utilizing strong decision-making to generate impactful ideas. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
years of professional experience
3
years of post-secondary education
2
Certifications
Work History
FreelancerLapulapu Cebu Philippines
General Virtual Assistant
05.2021 - 02.2024
Job overview
- Managed over 20+ daily email and phone inquiries, resolving account issues, processing service requests, and collecting payments
- Reduced overdue invoices through effective follow-up and communication
- Onboarded and set up new employees efficiently using Xero, ensuring accurate payroll and onboarding documentation
- Streamlined order processing using Unleashed, ensuring timely and accurate fulfillment for 15+ orders daily
- Scheduled jobs efficiently using cloud software, optimizing resource utilization and meeting deadlines
- Processed and sent daily invoices to customers using Xero, maintaining seamless financial recordkeeping
- Reconciled payments from Ezycollect and Stripe in Xero, maintaining accurate cash flow records
- Processed supplier invoices promptly using Xero, ensuring timely payments and strong vendor relationships
- Sent automated payment reminders through Ezycollect, improving on-time customer payments
- Responded to customer queries and direct messages on Instagram, fostering positive brand interactions and resolving customer concerns.
- Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
- Streamlined communication by managing and organizing client emails, ensuring timely responses and proper prioritization.
Omega Healthcare Management Services Inc.
Healthcare Executive
01.2019 - 02.2020
Job overview
- Averaged 40-50 calls per shift, providing exceptional customer service while efficiently processing claims for insurance submission
- Meticulously prepared and filed all necessary bills, ensuring smooth claim processing and timely reimbursements for clients
- Delivered accurate and clear information to account holders and insurance representatives regarding claim progress, billing procedures, and payment options
- Streamlined payments for clients, resolving inquiries and guiding them through various options for seamless financial transactions.
The Results Company
Customer Service Representative
06.2017 - 01.2019
Job overview
- Averaged 50+ calls per day, consistently resolving customer technical issues within 10 minutes on average
- Awarded "Top Box Queen" in July 2017 for exceptional customer service and exceeding expectations
- Utilized diagnostic tools and network troubleshooting skills to quickly resolve internet and software issues
- Guided customers through account upgrades, service changes, and new product installations, ensuring seamless transitions
- Provided accurate and informative guidance on potential service upgrades, account changes, and new services available.
CTSI Logistics Phils., Inc.
Finance and Admin Assistant
01.2014 - 04.2017
Job overview
- Managed all receivables, ensured timely collections and deposits, increasing cash flow by 100% every week
- Processed and monitored supervisor-approved cash advances, maintaining an on-time liquidation rate for replenishment requests
- Coordinated with bank officers and maintained accurate daily records of liquidation, disbursements, and receipts in SharePoint with 100% completion
- Monitored office supplies, conducted monthly inventories, and implemented cost-saving measures, resulting in reduced expenses
- Collated documents and spearheaded the annual company business permit renewal process, ensuring timely completion and compliance
- Awarded Team Member of the Year 2015 for insight, motivation, exceptional performance and dedication.
Norkis Trading Co., Inc.
Import Staff/ Documentation Clerk
12.2004 - 11.2013
Job overview
- Prepared and submitted import licenses weekly, securing necessary permits for efficient import operations
- Proactively monitored license validity and expiry dates, facilitating timely extension requests to avoid disruptions
- Coordinated with Manila counterpart, sending documents and resolving all license-related concerns
- Applied insurance coverage for all importations on a weekly basis, mitigating risks and protecting company assets
- Managed a revolving fund, submitting daily liquidation reports to the manager and replenishment requests to the Treasury Department
- Monitored daily funding availability to ensure smooth online license applications and Bureau of Customs processing
- Compiled and submitted all necessary documents for timely warehouse renewal with the Bureau of Customs, guaranteeing uninterrupted import activities.
Education
University of San Jose-RecoletosCebu, Philippines
Bachelor of Science from Business Administration
04.2001 - 04.2004
Skills
Email Management
Invoicing and Billing
Online research
CRM Management
Document Preparation
Recordkeeping
Administrative Support
Invoice Processing
Data Entry
Bookkeeping
Problem-Solving
Time management abilities
File Organization
Customer Service
Clear Communication
Research and Analytical Skills
Adaptability
Meeting Scheduling
Office Administration
Accounting skills
Professionalism
Apps And Tools
- MS Office ( Excel, Word, Outlook , Sharepoint )
- Google ( Mail, Sheets, Drive, Docs, Calendar, Chat)
- Canva
- Mailchimp
- Airtable
- Asana
- Trello
- Click up
- Docusign
- Zoho Mail
- Stripe
- EzyCollect
- Loom
- Dashlane
- Lastpass
- Getguro
- Unleashed
Accounting
- Xero
- Quickbooks
Communication Tools
- Slack
- Skype
- Zoom
- Google Meet & Chat
- Bria
- RingCentral
- Missive
Social Media
Skype Id
live:.cid.2e5ab2a838123882
Certification
Certified Digital Marketing and Virtual Assistance, Virtualahan Inc.
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Udemy Xero Bookkeeping and Accounting with Set-up & Reporting
05-2023
General Virtual Assistant
Freelancer
05.2021 - 02.2024
Certified Digital Marketing and Virtual Assistance, Virtualahan Inc.
12-2020
Healthcare Executive
Omega Healthcare Management Services Inc.
01.2019 - 02.2020
Customer Service Representative
The Results Company
06.2017 - 01.2019
Finance and Admin Assistant
CTSI Logistics Phils., Inc.
01.2014 - 04.2017
Import Staff/ Documentation Clerk
Norkis Trading Co., Inc.
12.2004 - 11.2013
University of San Jose-Recoletos
Bachelor of Science from Business Administration
04.2001 - 04.2004