Jenelyn Joy Ang
Surigao City
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
25
25
years of post-secondary education
Work History
Assistant Store Manager
Baker's District
02.2018 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Manager of Business Development
Bake N' Joy
03.2012 - 09.2017
- Regularly reported progress updates and key performance indicators to executive leadership, providing valuable insights into overall company growth and sales trends.
- Led cross-functional teams in the development and execution of marketing initiatives that resulted in increased brand awareness and customer engagement.
- Delivered comprehensive sales presentations to potential clients, showcasing the company''s unique value proposition and competitive advantages.
- Evaluated the effectiveness of various marketing channels, reallocating budget resources accordingly to maximize ROI on promotional efforts.
Accounting/Inventory Clerk
Surigao Gold Ribbonette Bakeshop
04.2012 - 05.2012
- Completed physical inventory counts each month.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
Accounting/Inventory Clerk
Vocom Enterprises
04.2010 - 05.2010
- Completed physical inventory counts each month.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Cake Decorator
Surigao Gold Ribbonette Bakeshop
1 2009 - 12.2009
Education
BS in Hotel and Restaurant Management -
St. Paul University Surigao
Surigao City, Surigao del Norte 01.2009 - Current
Secondary - undefined
Surigao Education Center
Surigao City, Surigao del Norte 01.2006 - 04.2009
Primary - undefined
Surigao Sun Yat Sen Elementary School
Surigao City, Surigao del Norte 01.2000 - 04.2006
No Degree - Professional Cake Decorating
Sweet House Pastry School
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
No Degree - Baking And Pastry Arts
Monster Kitchen Academy
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Microsoft Office (Word, Excel, PowerPoint, Publisher, and Visio)
Cakes and Desserts Preparations
Computer Literate
Events Management
Baking and Pastries Preparation
Bread Making
Stock management
Store Organization
Customer Relations
Customer Service
Store Opening and Closing
Store operations
Team Management
Retail Operations
Personal Information
- Age: 20
- Place of Birth: Agusan del Norte
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Awards
- 1st Place Cake Decorating Contest Nutrition Month/HRM skills Competition, 07/10/09
- 1st Place in Cake Decorating on the Spot Calagan Festival 4TH Bahara Culinary Show and Live Competition 15th WOW ARAW NG CARAGA 2010, 02/26/10
- Dean’s List College of Business and Technology Bachelor of Hotel and Restaurant Management III, 07/27/11
- 1st Place in Cake Decorating Tilaw 2011 Food Festival and Exhibits, 08/29/11
- 4th Place in Cake Decorating on the Spot Calagan Festival 6THBahara Culinary Show and Live Competition, 02/23/12
- 3rd Place in Cake Decorating 14th Tilaw 2012 Food Festival & Exhibits, 08/30/12
References
- Mrs. Rebecca E. Febrero, CPA, Dean, College of Business and Technology, St. Paul University Surigao, 09177050220
- Mrs. Arlene Angeles-Yape, MFSA, Chair, HRM and Tourism Program, St. Paul University Surigao, 09178385260
- Miss Cheyserr Jazz R. Chua, Practicum Coordinator/HRM Faculty, St. Paul University Surigao, 09052337597
Training
- Participation Echo-Leadership Training ‘09, 06/28/09, 06/29/09, Surigao City, Surigao del Norte, Philippines
- Usherette and Food Server Functions Activities, 03/19/09, 03/19/09, Surigao City, Surigao del Norte, Philippines
- Participation 4th Bahara Culinary Show and Live Competition, 02/26/10, 02/27/10, Surigao City, Surigao del Norte, Philippines
- Participation Bartending Barista & FBS Seminar Workshop, 02/28/10, 02/28/10, Surigao City, Surigao del Norte, Philippines
- Participation SurigaononPaulinian Student Leaders Congress, 08/01/10, 08/01/10, Surigao City, Surigao del Norte, Philippines
- Participation 3rd HRM & TOURISM STUDENTS’ CONGRESS, 10/01/10, 10/01/10, Butuan City, Agusan del Norte, Philippines
- Participation CFC Youth for Christ, Surigao City, 03/01/11, 03/01/11, Surigao City, Surigao del Norte, Philippines
- Participation in Cake Decorating Tilaw2011 Food Festival and Exhibits, 08/29/11, 08/29/11, Surigao City, Surigao del Norte, Philippines
- Food Attendant SNC – SPUS Grand Alumni Homecoming 2011, 09/03/11, 09/03/11, Surigao City, Surigao del Norte, Philippines
- Participation 6th Bahara Culinary Show and Live Competition, 02/23/12, 02/25/12, Surigao City, Surigao del Norte, Philippines
- Service to the University as Food Attendant Regional Training for Teachers of the K-12, 05/07/12, 06/04/12, Surigao City, Surigao del Norte, Philippines
- Food and Beverage Services NC II, 07/01/12, 07/01/12, Surigao City, Surigao del Norte, Philippines
- Fondant Cake Decorating Contest Participant KUMBIRA (National Culinary Show), 08/15/12, 08/17/12, Cagayan de Oro City, Misamis Oriental, Philippines
- Participation in Cake Decorating 14th Tilaw 2012 Food Festival & Exhibits, 08/30/12, 08/30/12, Surigao City, Surigao del Norte, Philippines
- Food Attendant MONICA AWARDS, 09/05/12, 09/05/12, Surigao City, Surigao del Norte, Philippines
Timeline
Assistant Store Manager
Baker's District
02.2018 - Current
Accounting/Inventory Clerk
Surigao Gold Ribbonette Bakeshop
04.2012 - 05.2012
Manager of Business Development
Bake N' Joy
03.2012 - 09.2017
Accounting/Inventory Clerk
Vocom Enterprises
04.2010 - 05.2010
BS in Hotel and Restaurant Management -
St. Paul University Surigao
01.2009 - Current
Secondary - undefined
Surigao Education Center
01.2006 - 04.2009
No Degree - Professional Cake Decorating
Sweet House Pastry School
04.2001 -
No Degree - Baking And Pastry Arts
Monster Kitchen Academy
04.2001 -
Primary - undefined
Surigao Sun Yat Sen Elementary School
01.2000 - 04.2006
Cake Decorator
Surigao Gold Ribbonette Bakeshop
1 2009 - 12.2009
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