Jenelyn Encabo
Mandaue City,Philippines
Summary
Experienced professional with focus on maintaining high standards of cleanliness in hospitality settings. Ensures immaculate rooms and common areas through attention to detail and thorough cleaning practices. Committed to creating welcoming environment for guests by consistently delivering spotless results. On the other hand, I was an Administrative Assistant with knack for streamlining office processes and enhancing team productivity. Managed scheduling, coordinated meetings, and maintained records, resulting in smoother operations and improved workflow. Demonstrated initiative by implementing new filing systems, boosting efficiency and accuracy.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Housekeeping Stewardess
MSC Cruises- MSC SEASIDE
06.2024 - 01.2025
- Fostered comfortable environment with frequent linen changes and bed making.
- Performed deep cleaning tasks for immaculate environment.
- Managed waste disposal efficiently, promoting eco-friendly image of hotel.
- Contributed to smooth daily operations by timely reporting any maintenance issues noticed during cleaning tasks.
Housekeeping Secretary
MSC CRUISES- MSC MAGNIFICA
06.2023 - 10.2024
- Utilised Microsoft Office and Microsoft Excel skills to create presentations and reports.
- Prepared weekly and monthly reports to be sent to the corporate of the housekeeping department with high attention to detail; minimised report errors.
- Improved crew member relationships through professional telephone etiquette.
- Maintained confidential records, safeguarding sensitive corporate and internal information.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Assisted in the preparation of regularly scheduled reports for upper management review.
Hotel Cleaner
MSC CRUISES- MSC MERAVIGLIA
08.2022 - 03.2023
- Followed safety regulations whilst performing duties, reducing potential hazards in work area.
- Catered to guests' requests, ensuring a personalised experience.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
Hotel Cleaner
MSC CRUISES- MSC DIVINA
07.2021 - 04.2022
- Deep clean public bathrooms, elevators, and offices and assigned crew area
- Deep clean carpets, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove effects of water and other damages such as dirt, soot, stains, mildew, and excess water and moister
- Sprays or fogs carpets, upholstery, and accessories with fabric conditioners and protectors, deodorizers and disinfectants
- Dust Furniture
- Washes walls, ceiling, and woodwork
- Washes windows and door panels
- Knowledgeably answers questions about ship’s schedules, travel routes, and ship’s services
Senior Process Executive
Cognizant Technology Solutions Phils., Inc.
01.2021 - 07.2021
- Assist patients from ACPNY (Advantage Care Physicians New York) who wants to schedule an appointment with there primary care physicians and other specialty doctors and surgeons
- Help patients to enroll at ACPNY and make sure their insurance covers everything and is active and call their insurance for them
- Reach out to pharmacies that carries patients insurance if patients are out of medications following the standard procedures
- If patients medicines are not penned by the nurses, I send a direct message to the doctor for it to be done, ASAP (cases to case basis)
- Transfer calls to specific doctor’s/nurses/practice nurses according to the need of each patient
- Schedule patients for blood works, vaccines (for new born and adults), PT, PE, radiology department, and any other laboratory tests requested by their doctor
- Contact 911 for real emergency situations, if needed be
- If not, we’ll just transfer patients directly to their doctor’s office
Housekeeping Stewardess
COSTA CRUISES- Costa MEDITERRANEA
10.2018 - 06.2019
- Maintains the cleanliness of all assigned areas, like guest public areas and public restrooms
- Maintain, in good and clean condition, all equipment and tools used in the performance of duties
- Maintain a clean and safe workplace, with emphasis on employee health and fire/chemical safety, including keeping adequate stock in the PPE station
- Ensure that all chemicals in your department are stored handled according to company policy and MSDS
Housekeeping Stewardess
COSTA CRUISES- Costa FASCINOSA
10.2017 - 07.2018
- Maintains the cleanliness of all assigned areas, like guest public areas and public restrooms
- Maintain, in good and clean condition, all equipment and tools used in the performance of duties
- Maintain a clean and safe workplace, with emphasis on employee health and fire/chemical safety, including keeping adequate stock in the PPE station
- Ensure that all chemicals in your department are stored handled according to company policy and MSDS
Housekeeping Department
Harold’s Hotel
09.2016 - 12.2016
- Assisting room attendant’s do with the cleaning of vacant dirty and occupied dirty rooms
- Attend guests requests like shoe polish, steaming of clothes, guest laundries and the like
- Assigned to be one of the rooms coordinator for PM shift
- Collect soiled towels & linens from room attendant’s carts
Housekeeping Services
Magsaysay Institute of Hospitality and Culinary Arts (MIHCA)
07.2016 - 09.2016
- Do toilet follow up
- Assigned to do the laundry
- Assigned to clean public areas such as comfort rooms, driveway, guest lounge & veranda
- Assigned to clean MIHCA office counters and tables
Customer Care Executive
Tech Mahindra Vcustomer Phils.
01.2013 - 06.2015
- Take inbound calls for Express Gifts Limited customers (UK BASED) who wants to place order under their credit account
- Create online account and set it up for them for easy access in future
- Track their parcels and report lost packages
- Help customers read their monthly bills and late payment fees
- E-mail Support for Fingerhut account (U.S
- BASED- online shopping) under same company
OJT
Waterfront Cebu City Hotel & Casino
02.2010 - 04.2010
- Scanning, Photo copying, Filling of documents in HR and Finance department
- Assigned to Cold Kitchen, assisting Chef’s
- Receiving phone calls from personnel within and outside the office
- Performs other associated duties that superiors may asked
Education
Housekeeping Services - Housekeeping
Magsaysay Center For Hospitality & Culinary Arts (MIHCA)
01.2016 - 01.2017
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
Cebu City 01.2008 - 01.2012
High School Diploma -
Saint Joseph College
Maasin City, Southern Leyte 01.2004 - 01.2008
Saint Joseph College -
Saint Joseph College
Maasin City, Southern Leyte 01.2000 - 01.2004
Skills
- Waste disposal proficiency
- Room sanitisation
- Cleaning techniques
- Bed making expertise
- Deep cleaning knowledge
- Safe chemical handling
- COVID-19 disinfecting protocol
- Report preparation
- Microsoft office expertise
- Operational support
- Excel, word, powerpoint proficiency
- Business correspondence
- Confidentiality maintenance
- Database management
- Knowledge of gdpr regulations
- Maintaining office records
Languages
English
Fluent
Certification
- Housekeeping Technical Training Taskforce
- Social Media Policy
- Alcohol Policy
- GDPR Training- General Data Protection Regulation
- Basic Sanitation
- Grooming
- Harassment
- Child Protection & Safeguarding Training
- Code of business conduct
Personal Information
- Age: 33
- Height: 5'5
- Weight: 70 Kg
- Emergency Contact: Ma. Emelyn R. Encabo, +639300874075
- Date of birth: 09/07/91
- Nationality: Filipino
- Marital status: Single
- Religion: Roman Catholic
Custom
Available upon request.
Timeline
Housekeeping Stewardess
MSC Cruises- MSC SEASIDE
06.2024 - 01.2025
Housekeeping Secretary
MSC CRUISES- MSC MAGNIFICA
06.2023 - 10.2024
Hotel Cleaner
MSC CRUISES- MSC MERAVIGLIA
08.2022 - 03.2023
Hotel Cleaner
MSC CRUISES- MSC DIVINA
07.2021 - 04.2022
Senior Process Executive
Cognizant Technology Solutions Phils., Inc.
01.2021 - 07.2021
Housekeeping Stewardess
COSTA CRUISES- Costa MEDITERRANEA
10.2018 - 06.2019
Housekeeping Stewardess
COSTA CRUISES- Costa FASCINOSA
10.2017 - 07.2018
Housekeeping Department
Harold’s Hotel
09.2016 - 12.2016
Housekeeping Services
Magsaysay Institute of Hospitality and Culinary Arts (MIHCA)
07.2016 - 09.2016
Housekeeping Services - Housekeeping
Magsaysay Center For Hospitality & Culinary Arts (MIHCA)
01.2016 - 01.2017
Customer Care Executive
Tech Mahindra Vcustomer Phils.
01.2013 - 06.2015
OJT
Waterfront Cebu City Hotel & Casino
02.2010 - 04.2010
Bachelor of Science - Hotel and Restaurant Management
University of Cebu
01.2008 - 01.2012
High School Diploma -
Saint Joseph College
01.2004 - 01.2008
Saint Joseph College -
Saint Joseph College
01.2000 - 01.2004
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