Jenelyn Dexisne
Daraga (Locsin)
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. CStrong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Friendly Sales Clerk offering expertise in C;othing. Expert in upselling and resolving customer concerns. Service and sales.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Event Coordinator
Bersabe Events Management
Albay
06.2018 - 06.2023
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Coordinated florists, photographers, and musicians for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Reviewed event bills to confirm accuracy and approve payment.
- Brainstormed and implemented creative event concepts and themes.
Customer Service Representative
Boomsoursing
Legazpi
01.2017 - 04.2017
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Clerk
Metro Gaizanu
Albay
11.2015 - 04.2016
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Quality Analyst
Perfect Pitch Tech Inc.
Daraga (Locsin)
02.2013 - 09.2013
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Consulted manuals and process documents to investigate malfunctions.
Education
Bachelor of Arts - Speech And Communications
Bicol University
Albay 06.2009 - 03.2013
Skills
Reports preparation
undefinedTimeline
Event Coordinator
Bersabe Events Management
06.2018 - 06.2023
Customer Service Representative
Boomsoursing
01.2017 - 04.2017
Sales Clerk
Metro Gaizanu
11.2015 - 04.2016
Quality Analyst
Perfect Pitch Tech Inc.
02.2013 - 09.2013
Bachelor of Arts - Speech And Communications
Bicol University
06.2009 - 03.2013
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