JENELYN CAO
Biñan
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multitasking in a fast-paced environment. Collaborates effectively with team members to achieve personal and business objectives. Recognized for resolving escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Accenture Inc
Taguig
09.2021 - Current
- Provided precise information on Google products and services to address customer queries.
- Solved diverse customer complaints effectively and efficiently through outstanding timely support.
- Provided comprehensive support and information regarding various Google Products and services to customers.
Customer Service Representative
T-Mobile Business
02.2021 - 08.2021
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
Chat Support
24/7 ai Philippines
Taguig City
06.2020 - 11.2020
- Managed customer inquiries through chat support and generated carts for their selected mobile products and plans.
Customer Service Representative
AT&T ISM RMS Collect Phil Inc
Sta Rosa
06.2019 - 10.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative / Telesales Representative
Telstra powered by Teletech
Pasay City
03.2015 - 12.2018
- Assisted customers with product and service transactions through phone interactions.
- Provided technical support for customers using the company's products or services.
- Customized mobile and internet services to match the specific needs of clients.
Customer Service Representative
Alorica Pacific Rim Inc.
Makati City
11.2012 - 12.2012
- Collected essential data from customers to facilitate qualification process for credit lines.
Fraud Analyst
Aegis People Support Inc.
Makati City
10.2011 - 03.2012
- Evaluated online customer orders and made informed decisions to accept or reject them.
Telemarketer Representative/Sales Verifier
Expercs Inc.
Makati City
06.2010 - 08.2011
- Performed outbound calls to provide insurance coverage for Metrobank credit card holders.
- Evaluated agent sales performance to recognize opportunities for enhancing product standards.
- Authorized to decide on pursuing or discontinuing the sales, based on thorough assessment.
Education
Associate - Computer Science
Asian Institute of Computer Studies
Sta Rosa Laguna04.2010
Vocational - Hotel and Restaurant Services
Mandaluyong Manpower Development Center
Mandaluyong City12-2007
Bachelor of Science - Marketing
ABE International College of Business And Accountancy
San Pedro, Laguna12.2005
Skills
- Critical Thinking Skills
- Detail-Oriented Analysis
- Typing proficiency
- Adaptive team player
- Skilled in Multi-Tasking
- Time Management Skills
- Computer Proficiency
Timeline
Customer Service Representative
Accenture Inc
09.2021 - Current
Customer Service Representative
T-Mobile Business
02.2021 - 08.2021
Chat Support
24/7 ai Philippines
06.2020 - 11.2020
Customer Service Representative
AT&T ISM RMS Collect Phil Inc
06.2019 - 10.2019
Customer Service Representative / Telesales Representative
Telstra powered by Teletech
03.2015 - 12.2018
Customer Service Representative
Alorica Pacific Rim Inc.
11.2012 - 12.2012
Fraud Analyst
Aegis People Support Inc.
10.2011 - 03.2012
Telemarketer Representative/Sales Verifier
Expercs Inc.
06.2010 - 08.2011
Associate - Computer Science
Asian Institute of Computer Studies
Vocational - Hotel and Restaurant Services
Mandaluyong Manpower Development Center
Bachelor of Science - Marketing
ABE International College of Business And Accountancy
Similar Profiles
Amabelle AustrieAmabelle Austrie
Customer Service Associate at Accenture IncCustomer Service Associate at Accenture Inc
Christian John B. EstuestaChristian John B. Estuesta
ServiceNow Developer/Administrator (DevOps) at Accenture IncServiceNow Developer/Administrator (DevOps) at Accenture Inc
MARIA KRISTEL ORCENAMARIA KRISTEL ORCENA
Nurse-Clinician Services Senior Analyst at Accenture IncNurse-Clinician Services Senior Analyst at Accenture Inc