Jenelie Nicole Baldevarona
Team Manager - Operations
Quezon City, Metro Manila
Summary
Team manager responsibilities include supervising daily operations, monitoring performance, resolving escalated issues, and ensuring customer satisfaction. This role also involves analyzing performance data and reporting on team metrics. Strong leadership, communication, and problem-solving skills are essential for success in this position.
Overview
5
5
years of professional experience
Work History
Team Manager
Ibex Global Solutions
Quezon City
09.2023 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Customer Service Representative
Ibex Global Solutions
Quezon City
09.2019 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
Trinity University of Asia
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Far Eastern University High School
Manila 06.2016 - 05.2018
Skills
Performance coaching
Computer skills
Employee engagement
Excellent communication
Time management
Problem-solving abilities
Teamwork and collaboration
Accomplishments
Top 3 Team Manager (May)
Top 3 Team Manager (July)
Top 3 Team Manger (August)
Top 5 Team Manager (September)
Top 3 Team Manager (Q3 2024)
Timeline
Team Manager
Ibex Global Solutions
09.2023 - Current
Customer Service Representative
Ibex Global Solutions
09.2019 - 09.2023
High School Diploma -
Far Eastern University High School
06.2016 - 05.2018
Bachelor of Science - Nursing
Trinity University of Asia
04.2001 -
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