jencyn mae garcia
Paranaque
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Straive
12.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Banquet
The Bellevue Manila
01.2019 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Executive Assistant
Experia Industries
02.2017 - 11.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Answered high volume of phone calls and email inquiries.
Education
Bachelor of Science - Tourism Management
PATTS College of Aeronautics
01.2019
High School -
Sun Valley National High School
01.2014
Elementary School -
Bangui Central Elementary School
Bangui, Ilocos Norte01.2010
Skills
- Effective Written Communication
- Interpersonal Communication
- Adaptive Learner
- Ability to Adjust to Changing Responsibilities
- Versatility in Dynamic Environments
- Resilient Performance in High-Stress Environments
- Customer service
- Strong problem solver
- Meticulous attention to detail
- Organization and time management
Affiliations
- Patts Tourism Society, Member, 2014-2019
- PATA, Member, 2016-2019
Personal Information
- Place of Birth: Ilocos Norte
- Date of Birth: 12/13/97
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Iglesia ni Cristo
Seminars And Trainings Attended
- Terminal report on the 3rd edition PATA Pinoy Chikka, 07/01/16
- PTC-MILCOM 'cabin Crew' for a day, 05/01/17
- PATTS International Lecture Series 2018, 10/01/18
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Straive
12.2024 - 03.2025
Banquet
The Bellevue Manila
01.2019 - 11.2019
Executive Assistant
Experia Industries
02.2017 - 11.2018
High School -
Sun Valley National High School
Elementary School -
Bangui Central Elementary School
Bachelor of Science - Tourism Management
PATTS College of Aeronautics
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